Title:  Sr Assoc, QA Supervisor

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role, you will assist the QA Manager in daily activities to include motivation and empowerment of hourly personnel.  Assist manufacturing personnel when making decisions as to quality of our product.  Support and drive programs set up by Q. A. to improve the efficiency of plant operations such as through the application of SPC, auditing, validations and training.  Act as a liaison between Quality Assurance and the Processing, Manufacturing Maintenance, shipping and warehousing functions. Be a Quality Resource in the improvement of all aspects of plant operations and in the plant’s relations with its customers and suppliers.

Essential Duties and Responsibilities:

• Support the HSE programs and activities:
• See-Do-Says, Shop floor audits, Best West, Capa’s, etc.
• Support the OpEx programs and activities:
• Tier meetings, 6S events, Gembas, Strategic plan, X-Matrix, etc.
• Oversee the functionality of the QA lab, ensuring the lab is operating efficiently and properly staffed for each shift.
• Supervise the QA Measuring Technicians & Quality Assurance Technician including scheduling, performance and evaluations.
• Provide technical overview to all applicable procedures, equipment, and training requirements to ensure the QA lab is in compliance with the Williamsport quality system.
• Perform the necessary functions in support of the Williamsport quality system.
• Designated for QA Manager and handle all duties in his/her absence.
• Designated HACCP Manager and SQF Practitioner.
• Designated back-up to QA Manager for ISO 13485 Management Representative
• Serve as quality resource to assist manufacturing, engineering, sales and the customer in evaluating and resolving quality related problems and issues.
• Review and assist on the updating of customer specifications. Respond to customer/sales regarding the approval or recommended changes to these specifications and maintain a file of the responses and the specifications.
• Participate in customer, regulatory, and internal audits of the plant; participate in supplier audits as directed by the QA Manager and participate as part of the Corporate Cross Site Audit Team.
• Oversee and maintain the calibration (internal and external) program.            Oversee the QA internal audit program including training of internal auditors along with the scheduling and maintenance of the internal audit and verification activities.
• Schedule and facilitate Quality Council meetings.
• Oversee supplier quality system
• Support essential programs which benefit manufacturing, engineering, validations and process improvement projects in cooperation with other departments.
• Support the application of SPC, provide SPC training as required and aid in analyzing and interpreting SPC data.
• Train personnel in Lean methodologies and participate in Lean Initiatives
• Maintain customer specs, COA, COC, inspection plans, and material master in the SAP system. 
• Back up Pest Control activities.
• Issue/Review OOT reports
• Actively participate and comply with all West HSE programs and regulations.
• Maintain a neat and orderly work environment in accordance with West 5S program.
• Other duties as assigned.

Basic Qualifications: 

• Bachelor’s degree preferably in technical discipline; Operations, Science, Engineering, Quality Assurance, or a related field. 
• Background in, Statistics, Vision Measuring Systems and Plastic Technology. ASQC Certification (CQE) is a plus.
• Experience: 5+ Years

Preferred Knowledge, Skills and Abilities:

• Must be familiar with computers and various software programs.
• Knowledge of SPC techniques, blue print reading and interpretation. 
• Must be able to use the various pieces of measuring / testing equipment.  (I.e. calipers, micrometers, comparators, height gages, vision and data collection systems.)
• Excellent communications (including both written & oral methods), interpersonal, problem solving (including root cause failure analysis methods), planning/organizational, negotiating and computer skills required (especially MS Office applications & statistical analysis systems); general understanding of manufacturing and plant operations are also required.
• Supervisory responsibilities in accordance with organization’s policies and applicable laws.  Responsibilities include training, planning, assigning, and directing work; appraising performance’ rewarding and disciplining employee(s); addressing complaints and resolving problems.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times.

Travel Requirements:

• Must be able to travel up to 10% of the time

Physical and Mental Requirements:

• Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites.
• The ability to be able to lift and carry various items up to 30 pounds.
• The noise level in the office work environment is usually quiet.  The noise level in the manufacturing work environment is moderate to loud.  Hearing protection is required at all times in the manufacturing work environment.
• Job requires mental skill or ability such as communication, decision making (sometimes quick), interpreting data, reading or writing, organization, problem solving, understand direction, supervise and speak publicly, etc.

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West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.