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Title:  Supplier Quality Engineer

Requisition ID:  53109
Date:  Nov 20, 2022

Walker, Michigan, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary: Provide engineering support on duties such as inspection, processing and managing non-conforming materials (NCMRs), supporting production with quality issues and production process audits/inspections as well as supporting incoming inspection and reporting and working with suppliers on CAPAs


Essential Duties and Responsibilities:

•    Recommends and performs appropriate quality controls, process testing and corrective action as needed to insure product and process integrity.
•    Troubleshoot quality issues of production orders.
•    Monitor and track product quality data, identify existing trends, drive quality improvement efforts, offer suggested conclusions and recommend follow-up action.
•    Analyze, generate, and report findings from Cp/Cpk studies, window studies, DOE’s (design of experiment), first article inspection reports and other analytical/statistical methods to determine mold qualification.
•    Provides on-going status follow-up with internal and external customers to support projects and programs.  
•    Provides ongoing assistance to engineering by establishing and refining quality plans and systems.
•    Keep manager advised of work status, workload, problems, and progress as related to work assignments. Prepare project plan, schedule, budget, and interim reports.
•    Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules. 
•    Provides a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
•    Maintains a clean, orderly, and safe workstation and environment at all times.
•    Other duties as assigned


Education and Experience:
•    Education: College
•    Experience: 3-5 years
•    Bachelor’s degree –Engineering Degree or equivalent from four-year college or commensurate work experience
•    Six Sigma certification preferred  
•    Highly proficient in MS Office applications


Knowledge, Skills and Abilities:
•    Experience with ISO 9000 standards and GMP’s 
•    Excellent organizational skills with close attention to detail and accuracy
•    Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description 
•    Working knowledge of latest quality tools and systems 
•    Support and contribute in Lean Sigma programs and activities towards delivery of the set target 
•    Able to comply with the company’s safety policy at all times
•    Able to comply with the company’s quality policy at all times. 







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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