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Title:  Sr Manager, Operational Excellence

Requisition ID:  63284
Date:  Jan 30, 2024

Walker, Michigan, US

Department:  Operations


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role you will coordinate business unit lean savings, goals, and objectives through the use of statistical techniques by planning, scheduling, and executing process projects. You will communicate project status, and define and shape strategic planning efforts, including critical goal and objective development that identifies and improves critical processes necessary to achieve annual targets, including waste reduction to drive technical and operational improvement. 


Essential Duties and Responsibilities:

  • Participate in the development and support of the West Business System (WBS), with the goal of sustaining operational standards on the site.
  • Create strategic plans to eliminate waste within the business unit by utilizing lean processes, key performance indicators, metrics, cost savings, best demonstrated practices and enterprise resource management.
  • Develop robust, capable systems necessary to achieve the strategic goals and objectives and drive excellence through the manufacturing operations; assure that production processes are repeatable and capable of meeting specifications, by ensuring the consistent and uniform application of OPEX tools.
  • Provide leadership on lean thinking and lean processes to ensure established goals and objectives are met and provide methods to monitor processes to assure they remain in control.
  • Assist in the training and guidance for lean champions and team members to develop and implement Lean action plans and transfer lean initiatives to other West plants.
  • Sets up and/or participates in continuous improvement events related to establishing a process or process improvement.
  • Ensure that workplace process improvements are visible, that savings are tracked, validated, and posted.
  • Review control charts/data generated from facility processes to assure they are in a state of statistical control.
  • Manage capital and non-capital projects to improve capacity, quality, efficiency, utilization, and safety at the lowest cost. Manage projects by maintaining project timelines and continuously evaluating actual project costs with budgeted costs so projects will be completed on budget and in a timely manner.
  • Collaborate with QA and Engineering to set up and conduct capability studies, designed experiments, sampling programs, process validations, etc. to evaluate the manufacturing capability of products/ processes, and provide input, analysis and actions related to the data generated from these studies.
  • Assists with facility/supplier audits and meetings, as required.
  • Performs other duties as assigned based on business need.


Basic Qualifications:

  • Bachelor's in Engineering or Statistics concentration; or recognized equivalent Required
  • Master's Degree in related field  Preferred            


Work Experience:

  • Minimum 10 years (Sr Mgr) in related field required
  • 5+ years of experience in a manufacturing/production environment.       
  • Must possess a Six Sigma Green Belt certification and have at least 5 years of experience demonstrating and using Six Sigma/Lean tools and methodologies.    
  • Medical Device industry experience preferred     


Preferred Knowledge, Skills and Abilities:

  • KSAs
  • cGMP knowledge.
  • Must have good interpersonal/leadership skills and be able to interface with all departments and team member levels.
  • Must have excellent organizational, interpersonal, and problem-solving skills and be able to interface with employees in all levels of the organization.
  • Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.


Licenses and Certifications:        

  • Six Sigma Green Belt Certification required
  • CSSBB - Six Sigma Black Belt preferred    


Travel Requirements:

  • Estimated Amount
  • 5%: Up to 13 business days per year


Physical Requirements:

  • Sedentary exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.


Additional Requirements:

  • Safely work in construction environments
  • Noise level in the work environment while on the production floor is usually moderate to loud.  Hearing protection is required.
  • Must follow and comply with Plant’s Dress and Hygiene Code (SOI)







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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