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Title:  2022 QA Engineer

Requisition ID:  58346
Date:  Nov 25, 2022

Upper Darby, Pennsylvania, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:
This role will be responsible to control all Quality functions including the expansion and maintenance of
the Quality System, provide support for product and process improvements by collecting, compiling, and
analyzing inspection and process date, and ensure the effective use of resources to meet site quality
Essential Duties and Responsibilities:
• Drive site and departmental goals/KPI’s in the improvement of Cost of Poor Quality and Yield Opportunity to
• Meet Company and Department goals in the continuous improvement of tooling products, services, and
• Provide accurate quality reports and perform trend analysis on assigned areas of responsibility
• Work independently and with project teams to develop design control deliverables including quality plans,
manufacturing and inspection documentation, test methods, and any necessary records for filing tooling
product history files.
• Support quality assurance improvement activities by evaluating products, processes, and data to develop
control or improvement strategies intended to improve the Customer Experience.
• Participate in the development and maintenance of product risk and hazard analysis (PFMEA)
• Work with management and technical staff in performing root cause failure analysis and implementing
corrective and preventative actions to preclude recurrence (CAPA).
• Identify and remedy equipment and/or process documentation gaps and provide appropriate training where
• Support both Corporate and facility driven initiatives intended to meet defined objectives, including Quality
System planning and audit support.
• Lead Quality Department staff of metrologist(s).
• Perform supplier non-conformance investigation and response.
• Conduct activities in accordance with the company Quality Policies/Procedures at all times.
• Comply with company cGMP regulations.
• Be responsible for defect recognition.
• Schedule and maintain department machine calibration requirements and results.
• Monitor and document daily output performance and unmanned hours in your department.
• Perform other duties as assigned based on business needs.
• Conform with and abide by all regulations, policies, work procedures, instructions, and all safety rules.
• Exhibit regular, reliable, punctual, and predictable attendance.
Basic Qualifications:
• Bachelor’s Degree in Engineering, Business
• Formal qualification in Quality Management







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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