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Title:  Tool Room Supervisor

Requisition ID:  56776
Date:  Mar 20, 2023

Tempe, Arizona, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.



Job Summary:

In this role you will supervise production, maintenance, and repair of all injection molds at the West Tempe location. The scope of this job includes but is not limited to assurance of efficient personnel and equipment use, provide injection mold design guidance, scheduling toolroom workload, preparing mold repair cost estimates, guidance of apprenticeship program, occasional troubleshooting in or out-of-plant tooling / assembly / fixtures, and make recommendations for improvements to injection molds.


Essential Duties and Responsibilities:

  • Supervise and direct tool room activities related to the repair / maintenance of tools, fabrication of new components, and new item development.
  • Consult with Tooling Manager to ensure efficient departmental personnel and equipment scheduling.
  • Training of new toolroom personnel during their orientation period.
  • Support all departments requesting guidance on tooling related issues.
  • Work with the Tooling Manager on cost estimates for mold damaged, equipment repairs, and delivery of components.
  • Develop and maintain effective organization to meet short and long-term requirements.
  • Evaluate assigned personnel, promptly submit required personnel reports, recommend required action. i.e.: salary change, promotion, discharge.
  • Safeguard samples, confidential information, and personnel records.
  • Promote a safe work environment, maintaining adequate knowledge of safety rules and regulations relevant to toolroom.
  • Provides a "Customer Service" attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety policies.
  • Exhibits regular, reliable, punctual, and predictable attendance.
  • Performs other duties as assigned based on business needs.


Basic Qualifications: 

  • Education or Equivalent Experience: High School or equivalent
  • Experience: 5-8 years of experience
  • Hands on tooling experience.
  • Complete working knowledge of all molding processes in the plant as it relates to tooling.
  • Demonstrate knowledge of variability, numerical reasoning, and computer applications.


Preferred Knowledge, Skills and Abilities:

  • Education or Equivalent Experience: Bachelor's in Engineering preferred or 5-8 years of relevant experience.
  • Project management experience
  • Management experience
  • Complete working knowledge of MS Office
  • Experience working with Solidworks 2D and 3D.
  • Able to be aware of all relevant SOPs as per Company policy, GDP, GMP, and ISO Standards as they are related to the position covered by this Job Description.
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
  • Able to comply with the company’s safety policy at all times.


Travel Requirements:

  • Must be able to travel up to 5% of the time.


Physical & Mental Requirements:

  • This a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
  • Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Must be able to lift a minimum of 25lbs
  • While performing the duties of this job, the employee is regularly required to stand, walk, talk & hear.
  • The employee is occasionally required to sit & use hands to handle, feel objects, tools, or controls.
  • Reach with hands & arms as well as stoop & kneel.
  • Employee must be able to lift and/or move up to 10 pounds. Occasionally lift and/or move up to 50 pounds.
  • The noise level in the work environment is usually moderate to loud.
  • Occasional travel to vendors may be required.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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