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Title:  Technical Writer

Requisition ID:  60542
Date:  Sep 24, 2023

Tempe, Arizona, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will generate, format and route:

  • Clear, error-free and accurate standard documentation
  • High-quality, easily understood technical documents, meeting minutes and presentations
  • Procedures and other documentation according to all internal SOP’s and guidelines

Essential Duties and Responsibilities:

  •  Work in a team atmosphere to produce and maintain timelines on document deliverables for medical devices.
  • Plan, develop, organize, write, edit and review operational procedures and validation documentation.
  • Adhere to quality management system regulations and guidelines.
  • Analyze documents to maintain continuity of style of content and utilize good documentation practices.
  • Study products and processes and consult subject matter experts to gather data.
  • Utilize software to route and control documents for revisions and approval of technical literature.
  • Ability to travel as required for meetings and produce meeting minutes in professional format.
  • Communicate appropriately with customers (internal and external) to determine documentation requirements.
  • Develop documentation across multiple projects and teams simultaneously.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s Degree related to Technical Writing
  • 3-5 years’ experience working in a technical writing position
  • High level of proficiency in MS Office


Preferred Knowledge, Skills and Abilities:

  • 1 year experience in manufacturing environment and understanding of good manufacturing practices


Travel Requirements:

  • Must be able to travel up to 10% of the time


Physical & Mental Requirements:

  • Ability to work on location and operate equipment or gown as needed



  • Non-US only where required for certain levels







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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