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Title:  Quality Systems Engineer

Requisition ID:  55629
Date:  May 21, 2023

Tempe, Arizona, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Provide support for the validation program for the plant or assigned functional area regarding equipment, processes or procedures used. Ensure compliance to regulatory and ISO Management standards.


Essential Duties and Responsibilities:

  • Responsible for compliance to West’s validation program
  • Ensure that the validation requirements are documented to provide direction for meeting the validation needs of the customers, associated regulatory bodies and West functional groups
  • Provide guidance to system/process stakeholders as to content and format of Validation life cycle documentation
  • candidate shall demonstrate hands-on experience planning, establishing and executing software validation activities
  • Support Engineering and Operations groups during the process development and Validation phases of customer products’ life cycles
  • Provide required training to support qualification activities
  • Assume the QA responsibilities for reviewing and approval of validation life cycle documentation (PDD, IOQ/PQ protocols, protocol addendums, summary reports, etc.)
  • Provide guidance during protocol incidents process, including reporting, investigations and approval of resolutions
  • Keep current with all Industry standard practices and FDA requirements for validation, change control and complaint handling
  • Monitor Change Control system and provide guidance for proper execution and timely closure of Change Controls and Action items
  • Understanding and facilitation of Risk documentation to ensure compliance with ISO 14971 and ISO 31000
  • Ensure compliance with Quality, Business Continuity, Safety and Environmental standards and applicable regulations
  • Experience with risk management and task prioritization a must for this role
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree or equivalent experience in a technical discipline including Biology/Microbiology, Chemistry or Engineering
  • Graduate degree (MS) preferred
  • 6 - 10 Years of experience


Preferred Knowledge, Skills and Abilities:

  • Minimum of two (2) years’ experience writing, executing and summarizing protocols
  • Knowledge of FDA, cGMP, ISO and Clean Room standards
  • Knowledge of validation of automated assembly, software, and manufacturing processes
  • Knowledge of ANSI/ISO standards
  • Excellent written and verbal communication skills
  • Good problem-solving skills and be able to function independently or as a member of a team
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times


Travel Requirements:

  • None


Physical & Mental Requirements:

  • Able to comprehend mechanical drawings, computer systems and manufacturing processes







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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