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Title:  Quality Supervisor

Requisition ID:  56722
Date:  Nov 18, 2022

Tempe, Arizona, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


This position will be responsible for performing a variety of work functions related to in-process inspections/testing, documentation reviews, and product release.  In this role, you will train and supervise inspectors on multiple shifts, schedule inspection activities, ensure proper documentation of inspection results, and review inspection documentation for accuracy and conformance to requirements. This position will support internal quality systems, internal audits, and assist with investigations of nonconforming material, as necessary. This position requires interfacing with various QA, Manufacturing, R&D, and Engineering personnel. Must be able to multi-task several shifting priorities while working in a fast-paced manufacturing environment.


Essential Duties and Responsibilities:

  • Provides direct supervision, resolves personnel issues, conducts performance evaluations and performs supervisory discipline as necessary.
  • Ensures compliance with quality system documents, cGMPs, ISO standards and FDA regulations.
  • Schedule and prioritize quality inspection, testing, documentation review, and to support Operations and release of product.
  • Identifies and develops opportunities to improve existing processes and procedures.
  • Support quality assurance improvement activities by evaluating products, processes or materials in order to develop control or improvement strategies intended to improve the customer’s experience.
  • Work with technical staff in performing root cause failure analysis and implementing corrective and preventive actions to eliminate recurrence.
  • Assist in and manage the verbal communications and visual checks of work activity to ensure quality requirements are met.
  • Ensure proper corrective actions, discrepancy reports and follow up activities are accomplished. Advise on equipment condition, test method, etc. to aid in the course of action when components do not meet specifications. Responsible for quality inspection and verification.
  • Reviews documentation and records for accuracy. Determines if product is impacted, can be released, or if Non‐Conformance Report is required.
  • Assist in developing documentation and procedures during the qualification of new equipment/inspection methods.
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
  • Performs other duties as assigned based on business needs.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.


Basic Qualifications: 

  • Education: Associate or Bachelor’s degree in science, engineering, quality or other technical field or equivalent experience in the field.
  • Experience: 3-5 years of experience in GMP manufacturing or equivalent field.


Preferred Knowledge, Skills and Abilities:

  • Metrology Equipment experience
  • Experience with managing direct and indirect personnel
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • Must be able to travel up to a minimal amount of the time


Physical & Mental Requirements:

  • Must be able to work assigned shift(s) with overtime as required to complete assignments if necessary. Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites. If necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues. Hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet. The ability to be able to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions is required.








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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