Title:  Program Manager

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The Program Manager will lead and be the interface in delivering best-in-class program management practices and solutions. Operationally responsible for the introduction or change management of new products, processes, and business initiatives locally and globally.

Essential Duties and Responsibilities:

• Ensures that programs are introduced into the company in a manner that is compliant with the appropriate regulatory requirements and consistent with West’s policies and procedures (e.g., validation, change management)
• Establishes best practice with regards to processes and procedures for the structuring and introduction of new products, processes.
• Establishes strong and trusting relationships with all stakeholders in pursuit of excellence and program deliverables e.g., customers, suppliers, colleagues.
• Has the capacity to work through complex problems in support of solutions and / or mitigations.
• Ensures program governance and cadence are implemented and followed.
• Communicates on a regular basis to the project and management teams and customer representatives as appropriate to provide regular feedback on performance or challenges.
• Acts as a coach / mentor to the team through program execution and support to talent development.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
• Compliance to all site Environmental, Health and Safety requirements, training and regulations.
• Compliance to all local site company policies, procedures and corporate policies.
• Perform additional duties at the request of the direct supervisor.

Basic Qualifications: 

• Ideally qualified to degree level in science, engineering or business with at least 5 years’ experience in managing complex projects.
• Ideally will have a formal qualification in Project Management such as PMP (Project Management Professional as awarded by the Project Management Institute)

Preferred Knowledge, Skills and Abilities:

• Must have experience of working in a fast-paced, innovative and highly regulated manufacturing operation, ideally in the medical, packaging or technological industry sectors.
• Must have the ability to manage cross functional and matrix teams locally.
• Must have significant customer facing experience.
• Must have strong numeric and solid grounding in financial reporting.
• Must have knowledge and be at ease working with all related computer systems and software associated with the role e.g., Microsoft Word, Excel, Microsoft project.  Ideally will have ERP system experience e.g., SAP.
• Must have excellent written and verbal communication skills as well as the ability to accurately document work performed.
• Must be able to organize and prioritize tasks; must be detail orientated and self-motivated.
• Must be able to deal with all levels of employees and work across various departments.
• Must be able to work independently on own projects while working concurrently with all departments.

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West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.