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Title:  Manager, Process Engineering

Requisition ID:  59953
Date:  Mar 11, 2023

Tempe, Arizona, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Ensures that new products/programs/projects are properly managed, coordinated and implemented into production, with emphasis on cost effectiveness and efficiency.  Provides professional level technical services for the solution of manufacturing related processes. 


Primary Duties & Responsibilities:

  • Provides direct supervision, resolves personnel issues, writes performance evaluations and   determines direct reports compensation, within proper guidelines.  Responsible for the hiring, terminating and disciplinary process for process technicians.
  • Responsible for all new product/process changes are properly implemented into production.
  • Develops and maintains standard operating procedures to assure efficient and proper operation/production of all processes, tooling and equipment.
  • Provides adequate information, documentation and training on all new and/or existing processes, tooling and equipment and provides technical support to other departments as necessary.
  • Provides recommendations for all process improvements and/or special projects on planning, documentation and approvals prior to production implementation.
  • Lead and advise component material selection with a strong emphasis on polymer selection for injection molded parts, small electro-mechanical subassemblies, and simple PCB layout with connectivity to other devices
  • Hands-on engineering, such as reverse engineering, simple assembly and machining work, component testing and failure analysis
  • Managing internal and external resources to meet the technical requirements of the project, such as outside vendors, and management of techs and/or interns
  • Prepare detailed technical reports and design documentation in compliance with the Innovation Group’s internal development process
  • Work with Industrial Design team to plan innovative technical approaches to design solutions
  • Help maintain West’s digital database of product concepts and CAD models
  • Develop and implement medical device designs to help improve safety, reliability and effective use
  • Develop and apply a familiarity of the tenets of good human factors engineering into the design process
  • Create unique test methods and fixtures to test the validity of new designs
  • Develop, concise but informative test plans to evaluate technical designs in order to gauge early feasibility of ideas
  • Leveraging internal and external resources to solving complex problems
  • Managing of projects using good engineering principles and techniques
  • Producing detailed designs, specifications and outlines of proposed concepts using research, analytical, conceptual and planning skills, particularly mathematical modelling and computer-aided design; considering the implications of issues such as cost, safety and time constraints
  • Support the management of external engineering and design resources with appropriate interaction with their technical teams
  • Help execute specific strategies, tactics and action plans for the location, as part of the overall Delivery Systems/Innovation product development plan, inclusive of management/ tracking of project activities and resources
  • Support other PDS new product development/innovation BD and Mktg. efforts, as required
  • Maintain market awareness participate in establishing trends, acquiring market data, etc.
  • Maintain regulatory awareness for West platform product development efforts, inclusive of appropriate requirements, process and documentation


Required Qualifications: 

  • Education or Equivalent Experience: Bachelor's in Mechanical Engineering
  • Experience: 8-10 years of experience
  • Regulatory compliance in cGMP manufacturing and testing of Pharmaceutical or Medical Device Products.


Preferred Qualifications:

  • Excellent written and verbal communication skills
  • Experience working with teams and influencing decisions
  • Strong background in Environmental monitoring setup, routine monitoring, and cleanroom qualification and validation.


Travel Requirements:

  • Minimal to 0%


Physical & Mental Requirements:

  • Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
  • Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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