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Title:  Manager, Process Engineering

Requisition ID:  49215
Date:  Jul 17, 2022

Tempe, Arizona, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Ensures that new products/programs/projects are properly managed, coordinated and implemented into production, with emphasis on cost effectiveness and efficiency.  Provides professional level technical services for the solution of manufacturing related processes. Drive continuous improvement, solve processing and personnel problems, manage, mentor and lead process engineers, technician supervisor and technicians’ team while promoting a positive, safe, and productive work environment.



  • Provides direct supervision, resolves personnel issues, writes performance evaluations and   determines direct reports compensation, within proper guidelines. Responsible for the hiring, terminating and disciplinary process for process technicians.
  • Responsible for all new product/process changes are properly implemented into production.
  • Develops and maintains standard operating procedures to assure efficient and proper operation/production of all processes, molding, tooling, and equipment.
  • Provides adequate information, documentation, and training on all new and/or existing processes, tooling and equipment and provides technical support to other departments as necessary.
  • Daily hands-on leadership, decisive response to issues, root cause analysis, problem solving, troubleshooting, teaching and process improvement.
  • Provides recommendations for all process improvements and/or special projects on planning, documentation, and approvals prior to production implementation.
  • Lead and advise component material selection with a strong emphasis on polymer selection for injection molded parts.
  • Hands-on engineering, such as reverse engineering, simple assembly and machining work, component testing and failure analysis.
  • Support engineering, quality, planning, scheduling to meet production numbers and on-time delivery.
  • Achieve Safety, Quality, Delivery and Productivity measures with responsibility for operational KPIs.
  • Managing internal and external resources to meet the technical requirements of the project, such as outside vendors, and management of techs and/or interns.
  • Prepare detailed technical reports and design documentation in compliance with the Innovation Group’s internal development process
  • Help maintain West’s digital database of product concepts and CAD models
  • Work with HSE manager to help improve safety, reliability, and effective use of equipment.
  • Leveraging internal and external resources to solving complex problems
  • Managing of projects using good engineering principles and techniques
  • Support the management of external engineering and design resources with appropriate interaction with their technical teams
  • Help execute specific strategies, tactics and action plans for the location, as part of the overall Delivery Systems/Innovation product development plan, inclusive of management/ tracking of project activities and resources
  • Maintain market awareness participate in establishing trends, acquiring market data, etc.
  • Maintain regulatory awareness for West platform product development efforts, inclusive of appropriate requirements, process, and documentation


Required Qualifications: 

  • Bachelor's in Mechanical Engineering or equivalent experience
  • Experience: 5-8 years of experience
  • Processing and Plastic Injection Molding experience.
  • Regulatory compliance in cGMP manufacturing and testing of Pharmaceutical or Medical Device Products.


Preferred Qualifications:

  • Excellent written and verbal communication skills
  • Experience working with teams and influencing decisions
  • Strong background in medical devices processing qualification and validation.
  • Six Sigma Black Belt or Green Belt
  • Familiar CAD/Solidworks
  • Master Molder or equivalent.


Travel Requirements:

  • Minimal to 0%


Physical & Mental Requirements:

  • Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may be stressful due to competing resources while at all times maintaining company confidentiality.
  • Must be able to work scheduled work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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