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Title:  Manager, Mfg Business Proposals

Requisition ID:  39263
Date:  Oct 21, 2021

Tempe, Arizona, US

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The role is a technical liaison between the commercial team and various engineering functions to help develop comprehensive technical solutions for new business opportunities.  Recognized as an expert in commercial and engineering aspects of device manufacturing, the individual will be an integral part of major device proposals and will also support the development of our strategic supply chain (alongside engineering functions & strategic sourcing) to further differentiate our solutions while embracing new technologies and processes.


Essential Duties and Responsibilities:

  • Generates Technical solutions in support of new opportunities
  • Leverages device manufacturing expertise to understand customer RFQ’s and is the customer’s technical liaison in working through the proposal towards submission.
  • Understands the customer’s product requirements, capital budgeting and project timing to recommend and help facilitate the right solution for complex engagements.
  • Leads discussions with engineering design firms to generate concepts or design agreement proposals for innovative or unique devices.
  • Works independently with the automation engineering group to develop proposals for proof of principal, manual assist, semi-automated and fully automated customer solutions.
  • Collaborates with the tooling engineering group to develop proposals for rapid prototype, pre-production and production tooling
  • Collaborates with the quality organization to address the metrology and validation requirements to satisfy each phase of the development and industrialization process.
  • Support troubleshooting efforts throughout the project, recommending solutions based on experience and knowledge of best practices


Technical Research & Supplier strategy

  • Understands the capabilities of our approved supplier base for design, tooling & automation and works with engineering to select the appropriate supplier strategy for customer opportunities.
  • Recommends supplier base expansion and/or optimization (type, capability, geography)in support of device needs, market trends and competitive pressures.
  • Recommends funding in support of technical initiatives to differentiate or strengthen West’s position for new strategic opportunities.  Examples include but are not limited to mold construction technology, rapid mold development, new molding technologies, assembly equipment or new advances in metrology.
  • Leads Intellectual Property initiatives relative to processes, techniques, or knowhow in support of precision manufacturing and metrology for both molding and assembly.   
  • Independently utilizes and maintains supplier quote history to establish a database of attributes and trends.


Customer Interaction:

  • Serves as a technical SME, and central point of contact for sales personnel to advance new opportunities.  Interacts with customer engineers as needed to fully understand customer and product requirements.
  • Develops overarching technical proposals that highlight’s West’s technical and manufacturing capabilities.
  • Drives the preparation and presentation of our technical solution for customer proposals.
  • Presents technical solution as part of our proposal to customers including fielding technical queries. 


Education and Experience:

  • Education: Bachelor's in relevant technical engineering or equivalent
  • Experience: 5-8 years of experience
  • Manufacturing or medical/pharmaceutical industry experience preferred – primarily with mechanical components or component / device manufacturing

Knowledge, Skills and Abilities:

  • Ability to understand product design concepts
  • Mechanical aptitude
  • Strong organizational skills
  • Ability to work with large datasets and experience with Microsoft Excel and PowerPoint.
  • Excellent writing and editing skills and a keen eye for details
  • Strong verbal and written communications skills
  • Detail oriented with an ability to multi-task
  • Ability to prioritize and deliver high quality, accurate work within the required timeline
  • Interpersonal and influencing skills to foster collaboration and success in a matrix, global environment
  •  Team player actively contributing to positive team spirit
  • Self-organization, time management and prioritization skills
  • Excellent customer relationship management skills

Preferred Qualifications:

  • Manufacturing Operations – engineering or program management
  • Device Engineering - project engineering or program management
  • CAD experience – or desire to engage


Physical and Travel Requirements:

  • Role will require flexibility for global business travel (10% travel)
  • Prefer Arizona based








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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