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Title:  Automation Technician Supervisor

Requisition ID:  63066
Date:  Sep 14, 2023

Tempe, Arizona, US

Department:  Engineering


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role, you will be responsible for maintaining operational efficiency of automated assembly lines on a Monday through Friday night shift. You will be the first point of contact during the escalation of any technical issues regarding automation during your shift and will be responsible for teaching and encouraging growth in all night shift technicians.


Essential Duties and Responsibilities:

  • Lead and mentor engineering team to achieve site and department goals in a fast-paced environment.
  • Collaborate with cross-functional teams to develop and implement sustainable manufacturing processes and systems.
  • Technical and hands-on automated equipment troubleshooting, repair, and improvements.
  • Perform and document engineering studies and evaluations.
  • Analyze data to drive improvements, determine prioritization, and identify opportunities.
  • Lead and provide mentorship in root cause and corrective action (RCCA).
  • Assess and perform/schedule technical training, including electromechanical systems, pneumatics, servos, PLCs, schematic reading/interpretation, new technology, etc.
  • Champion high-visibility projects. Develop project scope, timeline, savings, and cost estimations.
  • Quote new automation lines, engineering services, etc. Develop design concepts for new automation.
  • Write validation, user requirements, equipment specification, and other documents as needed.
  • Establishes relationships with customer and automation suppliers in pursuit of winwin results and ongoing business.
  • Provide engineering assistance to assure plant, machinery, and processes are at an optimum level.
  • Routinely evaluate and review employee performance.
  • Promote and support a Lean Manufacturing environment within the facility.
  • Research new technologies and methodologies to use in the plant.
  • Provide a “Customer Service” attitude when interacting with internal and external customers while accomplishing work, production, and achieving quality standards.
  • Perform other duties as assigned based on business needs.
  • Conform with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibit regular, reliable, punctual and predictable attendance.
  • Other duties as assigned.


Basic Qualifications: 

  • Education: Bachelor's in Engineering or Science field is preferred.
  • Experience: 5-8 years of experience
  • 2+ years of managerial or supervisory experience in manufacturing environment required.
  • Knowledge of manufacturing processes, workflows, production equipment and industrial techniques.
  • Must have effective problem solving and interpersonal skills.




Preferred Knowledge, Skills and Abilities:

  • Possess multiple skills in the areas of manufacturing processes, electronics, pneumatics, and mechanical systems.
  • Strong leadership skills and interpersonal skills to communicate with peers.
  • Possess broad based knowledge to successfully troubleshoot, diagnose, and solve problems that relate to mechanical, electrical, and pneumatic systems.
  • Experience in medical device industry or other regulated industry.
  • Ability to remain calm while working under pressure.
  • Demonstrate knowledge concerning general safety protocol and procedures.
  • Ability to put pieces of information together to form general rules and conclusions.
  • Knowledge of quality systems requirements, FDA Quality System Regulation, cGMP, and ISO 9002.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times.
  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • Minimal Travel Requirements.


Physical and Mental Requirements:

  • Must be able to work a 40-hour work week, plus overtime and/or irregular hours as required to complete assignments. May stand or sit for extended periods of time. Must transport oneself to and from other areas of the facility and travel to other divisions when necessary. Must have good visual acuity. If specifically necessitated by customer requirements, must be able to see with or without corrective lenses and distinguish color differences for product and safety issues.
  • Ability to lift 40 pounds.
  • Medical Device manufacturing requires strict adherence to standards. Working environment is a manufacturing facility, which houses plastic injection molding machines. Must tolerate fumes and particulate generated from various plastics. Work areas are equipped with adequate lighting, cooling/heating and equipment that are in a good working condition. Must work constructively in an environment that may always be stressful due to competing resources while maintaining company confidentiality.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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