Title:  Sr Director Operations

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

POSITION SUMMARY:   The Sr. Director of Operations has primary responsibility for the operational planning of the multi-product line facility and accountability for its successful execution.  The position manages, directs and coordinates day-to-day operations to provide a safe, reliable and efficient facility.  The position serves as part of a management team proactively addressing the needs of the organization. 

PRIMARY DUTIES AND RESPONSIBILITIES: 

• Establishes site strategic business goals for Safety, Quality, Production and Costs.
• Works to implement the West Strategic Business plan at the site.
• Directs and leads the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible across multiple diverse product lines.
• Establishes site objectives for short and long range goals.
• Ensures products meet the requirements of approved production plans at minimum costs within quality limits & consistent with FDA, cGMP, ISO & OSHA requirements.
• Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce manufacturing costs by using effective management, cost control techniques and Lean Manufacturing.
• Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities.
• Directs the maintenance of systems & reports to permit appropriate individuals to exercise control over costs, product quality production & efficient utilization of capital resources & personnel.
• Develops and maintains solid working relationships with the community, government agencies, and customers.
• Inspires and guides employees toward excellence and continuous improvement.
• Consistently enforces all site policies, practices, procedures and guidelines.
• Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities.
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual and predictable attendance.

REQUIRED QUALIFICATIONS: 

Education: Bachelor’s degree in business or technical field in engineering or supply chain management.

Experience: 10+ years of related work experience

• Ability to directly supervise up to 10 employees who are managers/supervisors/professional staff in the manufacturing/production area and indirectly manage 100+ employees to achieve on-time, on-budget results.
• Prior manufacturing experience in an industrial setting.
• Proven general leadership and production management experience.
• Understanding and experience applying Six Sigma Lean Manufacturing principles.
• Possess excellent negotiation and conflict resolution skills.
• Effective problem solving and interpersonal skills.
• Ability to establish and maintain good working relationships with all levels in the organization.
• Proficient in computer use including Microsoft Office.
• Excellent written and verbal communication skills with all levels of employees.

PREFERRED QUALIFICATIONS: 

• Master’s degree
• Pharmaceutical industry experience

Travel Requirements:

• Must be able to travel up to 20% of the time

Physical & Mental Requirements:

• Manufacturing environment 50% of the time; Office environment 50% of the item
• Must be able to demonstrate excellent communication skills, both written and verbal
• Must be able to understand and interpret complex business concepts

Competencies/Authorities

• Non-US only where required for certain levels

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West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.