Title:  Supervisor, Quality Control, Jurong

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:           

In this role, you will

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity
• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance
• Promote better quality mindset through inter-department collaborations

Essential Duties and Responsibilities:

• • Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s
  • Ensure proper product release and rework activities per procedures to support delivery requirements
  • Lead product characteristics trend monitoring with effective escalation and follow-ups
  • Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
  • Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees.
  • Manage and resolve QC employee's relation issues and disputes
  • Manage onboarding activities for new QC employees for training and qualification
• Manage ongoing activities for existing QC employees for training and requalification
• Identify future training needs and enhance QC employees career opportunities
  • Responsible to review SOI revisions to enhance improvements for better workflow
  • Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
  • Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system

Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC

• • Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
  • Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)
• Other duties as assigned by superior.

Basic Qualifications: 

• Academic qualification of bachelor's degree in engineering or relevant fields.
• Computer literate and good grasp of Microsoft Office.
• Preferably 8 years work experience in QA/QC related activities.
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience.
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment.
• Preferably minimum 5 years work experience managing a QC team.
• Able to work independently with minimum supervision

Preferred Knowledge, Skills and Abilities:

• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
  • Minimize waste, always ensure efficient work execution by continuous improvements.
• Able to comply with the company’s safety policy at all times.
  • Ensure use of Personal Protective Equipment (PPE) in respective work environments for all members within the shift/s
  • Report unsafe conditions or acts to responsible persons for corrections and improvements.
  • Ensure risk assessment control practices are adopted per HIRA for all members within the shift/s
  • Ensure all legal licenses required for the proper usage of QC equipment are effective for all members within the shift/s
• Able to comply with the company’s quality policy at all times.
  • Lead monitoring / improvement activities to enhance operational support activities.
  • Participate in establishment and maintenance of documented procedure.
• Excellent communication & teamwork skills.
• Self-motivated and positive thinking.
• Ability to remain calm and professional under pressure.
• Proficiency in workplace English for work applications and interfaces.
• Time management skills.

Travel Requirements:

• Not Applicable

Physical and Mental Requirements:                   

• Manufacturing environment with rotating working shift patterns
• Overtime and being on-call are required. Occasionally required to work on different shift patterns
• 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.