Title:  Sr. QC Technician, QC, Jurong

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:           

In this role, you will

• Be responsible to support the execution of Mill Control, In-coming, In-process and Final AQL inspection to deem product compliance.
• Provide technical support, involve in problem-solving and improvement activities to enhance operational activities.

Essential Duties and Responsibilities:

• Perform uncured and cured elastomer tests per procedure.
• Perform auxiliary / component incoming & mold-line in process inspection per procedure.
• Perform semi-finish / finished goods inspection (visual / dimensional / document review) per procedure.
• Perform incoming raw materials sampling and retain samples retrieval independently at an external warehouse, per procedure.
• Ensure all preparations, test assessment, inspection, post activities and retain samples are accurate and adequately documented and controlled (eg SAP system, Ms Office, etc)
• Ensure all related calibration activities are timely and appropriately performed before use.
• Highlight daily quality defects & collaborate with production team to trigger early troubleshooting and recovery. Escalate abnormal trends in product quality to team lead to trigger resolution.
• Coordinate daily operational tasks assignment in QC in the absence of Team Lead.
• Prepare & actively participate in Tier 1 Shift Start Up and ensure proper handover and takeover for smooth daily operations.
• Prepare daily reports on time for Tier 2 Department Meeting & Tier 2.5 Production Meeting.

Attend Tier 2.5 Production Meeting as QC representative and follow up actions from the meeting.

• Train and guide T1 Technicians according to specified coaching methodology and provide constructive feedback to trainee for improvements.
• Other duties as assigned by superior.

Basic Qualifications: 

• Academic qualification preferably Nitec or Higher Nitec in Engineering or relevant fields, and/or equivalent qualification.
• Computer literate and good grasp of Microsoft Office.
• Preferably 3-5 years work experience in QA/QC related activities.
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience.
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment.

Preferred Knowledge, Skills and Abilities:

• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
• Able to comply with the company’s safety policy at all times.
  • Proper use of Personal Protective Equipment (PPE) in respective work environments.
  • Report unsafe conditions or acts to responsible persons for corrections and improvements.
  • Always adopt the risk assessment control practice mentioned in HIRA for Mill Control.
  • Attain N3 laser license for the safe use of Lasermike measuring equipment
• Able to comply with the company’s quality policy at all times.
  • Participate in establishment and maintenance of documented procedure.
  • Participate in monitoring / improvement activities to enhance operational support activities.
• Good communication & teamwork skills.
• Self-motivated and positive thinking.
• Proficiency in workplace English for work applications and interfaces.

Travel Requirements:

• Not Applicable

Physical and Mental Requirements:                   

• 12 hour, 2-2-3 working shift patterns.
• 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.