Title:  Sr. Manager, Business Development, Japan

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

As the Sr. Manager, Business Development, Japan, based in Singapore, you will be responsible for driving business growth and managing distributor relationships in the Japanese market. This role involves developing and executing strategic plans to expand market share, maintaining high levels of customer satisfaction, and ensuring the achievement of business objectives. You will work closely with regional and global teams to align strategies and drive sustainable growth in Japan.

Essential Duties and Responsibilities:

• Distributor Management:
  • Develop and maintain strong relationships with key distributors in Japan.
  • Ensure distributors comply with company standards and effectively cover the market.
  • Monitor distributor performance and implement improvement plans as needed.
• Business Growth:
  • Identify and pursue new business opportunities to expand market share in Japan.
  • Lead initiatives to establish a presence in untapped markets and drive revenue growth.
  • Develop and implement strategic plans to achieve business objectives.
• Strategic Planning:
  • Analyse market trends and customer needs to adapt strategies that drive competitive advantage.
  • Coordinate with regional and global teams to ensure a cohesive approach to market penetration and product distribution.
  • Regularly report on business performance, market conditions, and the progress of strategic initiatives to senior management.
• Customer Relationship Management:
  • Manage key customer relationships and serve as the primary liaison with important stakeholders in Japan.
  • Ensure high levels of customer satisfaction and address any issues promptly and effectively.
• Financial Management:
  • Responsible for P&L management for the Japanese market, ensuring profitability and financial accountability in business activities.
  • Develop and implement pricing strategies to maximize profitability while remaining competitive in the market.
• Compliance and Ethics:
  • Ensure compliance with all legal, regulatory, and ethical standards in all aspects of business operations and activities.

Education and Experience:

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in sales, marketing or business development, preferably in the pharmaceutical, biotech, or medical device industries.

Knowledge, Skills, and Abilities:

• Proven track record of successful business development in Japan within the healthcare industry.
• Strong strategic thinking and leadership skills with the ability to drive business performance and achieve results.
• Excellent interpersonal and communication skills with a demonstrated ability to negotiate and influence key stakeholders.
• Deep understanding of the market dynamics and regulatory environments in Japan.
• Fluent in English and Japanese; proficiency in additional relevant languages is highly advantageous.
• Demonstrated ability to manage and grow P&L with a keen understanding of financial metrics and levers.
• Skilled in distributor management and the optimization of channel strategies to maximize market penetration.
• Proven competence in identifying and developing new business opportunities and markets, including effective launch strategies.
• High level of resilience and adaptability with the capacity to navigate complex and changing market conditions.
• Strong analytical and problem-solving skills, able to make data-driven decisions that align with long-term objectives.
• Exceptional organizational and project management skills, capable of managing multiple priorities without compromising on quality.
• Willingness to travel extensively across the region.

Physical and Travel Requirements:

• 20-40% regional travel, including occasional international travels.
• Physically fit for frequent travels.
• Evening conference calls to cater to time zone differences.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.