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Title:  Production Supervisor

Requisition ID:  52276
Date:  Jun 2, 2023

Singapore, Singapore, SG

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Working hours: Permanent night shift (7pm to 715am), 2-2-3 (Pitman shift) 

Company transport pickup point: Choa Chu Kang MRT, Joo Koon MRT, Woodlands MRT, Jurong West.


Job Summary:

In this role you will supervise production processes, schedules and personnel.  Responsible and accountable for adherence to procedures, proper production, quality, maintenance, safety and schedules on assigned shifts. Promote effective employee and company relations to help improve customer service and company profits. 


Essential Duties and Responsibilities:

  • Supervise shift personnel in the manufacture of plant products consistent with high quality and safety standards.

  • Maintain close observation of orders to keep informed of manufacturing status and, when needed, initiate the necessary steps to conform to schedule.

  • Promote and support site initiatives including safety programs, lean initiatives, training programs, and consistently interpret & apply all policies, practices and procedures among plant employees. 

  • Recommend and implement measures to motivate employees and to encourage employees to recommend ways to improve process, quality, safety and efficiency.

  • Routinely evaluate employee performance and identify training needs. Coach and counsel employees for performance, attendance and behavior.  Participate in the resolution of employee relations issues.

  • Review and approve work time in the appropriate time keeping system.  Maintain and verify accuracy of the hours each employee has worked.

  • Adjust direct labor to support demand and manage available resources to ensure on time production and delivery of customer orders.

  • Ensure SOPs, cGMP, OSHA and Safety regulations are followed.

  • Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and generate work orders where appropriate.

  • Liaise with internal and external customers and other departments as appropriate.

  • Participate in special project teams as assigned.

  • Performs other duties as assigned based on business needs.

  • Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.

  • Exhibits regular, reliable, punctual and predictable attendance.

  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree or Diploma in technical or business related field

  • Minimum 3 years of experience in manufacturing with 3 years of experience in People Management

  • Knowledge of computer programs and applications

  • Certification in First Aid/CPR


Preferred Knowledge, Skills and Abilities:

  • Ability to directly supervise hourly employees in the manufacturing/production area

  • Must have effective problem solving and interpersonal skills

  • Able to exercise independent judgment with limited instruction and guidance

  • Strong interpersonal skills

  • Ability to establish and maintain good working relationships with all levels in the organization.

  • Proficient in computer use including Microsoft Office

  • Excellent written and verbal communication skills with all levels of employees. Must exhibit a positive and

  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target

  • Able to comply with the company’s safety policy at all times

    • List any safety requirements applicable to role within your country

  • Able to comply with the company’s quality policy at all times.

    • List any quality requirements applicable to role within your country


Physical & Mental Requirements:

  • Manufacturing environment

  • Minimal to no travel

  • Overtime and being on-call is required.  Occasionally required to work on different shifts.

  • Regularly uses hands and fingers to operate objects, tools or controls. Frequently required to stand, talk and hear for long periods of time.

  • Must occasionally lift and/or move up to 35 pounds

  • Specific vision abilities may be needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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