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Title:  Maintenance Supervisor

Requisition ID:  50802
Date:  Feb 3, 2023

Singapore, Singapore, SG

Department:  Maintenance



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Working Hours: 7am to 3pm, Monday to Friday, alternate Saturday. 


Job Summary:

Responsibilities will include the leadership of the maintenance work force.  This individual will be responsible for planning maintenance activities and to oversee maintenance functions such as preventative maintenance, repairs, new equipment/system installation, process improvements and facility upgrading.  This individual will also be expected to foster an open-minded work force using innovative technologies & techniques. Plan, direct, and supervise.  Responsible and accountable for adherence to procedures, quality, production, maintenance, safety and schedules on assigned shifts; promote effective team member/Company relations to help improve customer service and Company profits.  This individual will responsible for zero downtime target.


Essential Duties and Responsibilities:

  • Supervise a multi-discipline shift team in the maintenance and installation of facility and pharmaceutical equipment consistent with high quality standards. Provide guidance and feedback, foster ownership and remove barriers.
  • Manage outside contractors; scheduling, training, contracts, insurance certificate and follow-up
  • Effectively communicate between; customers, shifts, contractors, engineers and management.
  • Provide leadership in developing teams, succession planning and advanced training programs suited for developing West maintenance team members.
  • Lead teams to; resolve issues, make process improvements and improve the efficiency of the department.
  • Manage the PM program and spare parts to maximize efficiencies and minimize down time.
  • Observe work being performed by maintenance team and contractors to ensure quality, timelines and maintenance goals are met.
  • Maintain close observation over process orders and keep informed of manufacturing status, provide maintenance support to facilitate the schedule.
  • Initiating/reviewing/completing; Deviation, CAPA, Incident & Disciplinary Report, Change Control, etc.
  • Monitor facility and process equipment and provide daily updates alerting management of any extensive downtime. Make recommendations for maintaining and or replacing equipment.
  • Lead / support site projects implementation
  • Promote all site initiatives including plant safety programs, lean initiatives, training programs, etc. Consistently interpret and apply all HR policies, practices and procedures among team members to hold team members accountable.
  • Participate in the resolution of employee complaints and personnel or performance issues and coach employees to encourage teamwork.
  • Use good housekeeping practices to maintain a clean, orderly, secure and safe work area
  • To participate in all audit such as HSE, FM global, ISO, Corporate, Customer, ISO, internal and etc
  • All other duties as required.

Education and Experience:

  • Bachelor’s degree in engineering or equivalent experience preferred
  • 10 years working experience in Maintenance department, preferably mid-heavy/ pharmaceutical/medical device manufacturing environment, with minimum 5 years in supervisory role
  • Experience in implementing Total Productive Maintenance is required
  • Highly developed interpersonal/communication skills
  • Sound know-how and experience in Project management
  • Highly analytical and structured way of working
  • Self-motivated, results- and solution-oriented personality
  • Fluent in English


Knowledge, Skills and Abilities:

  • Good facility equipment, GMP knowledge and experienced in pharmaceutical/medical device manufacturing environment would be an added advantage
  • Ability to successfully collaborate with teams across different organizational levels
  • Proficiency in MS office, MS Project, SAP, AutoCAD, interpret & design electric/pneumatic schematic & control system
  • Preferably trained and certified in Lean Manufacturing (eg. 6 sigma green belt)
  • Good leadership quality
  • Proficiency in PLC (Siemens, Omron & Allan Bradley), CAD, electrical engineering
  • Able to work off-shift hour
  • Completes own role independently
  • cGMP Standards
    •   Understands and follows appropriate training in cGMP principles
    •   Shows basic knowledge of the principles and important of cGMP regulations and Global Quality Standards related to the execution of assigned work
  • • Problem Solving; using A4, A3 & 6 sigma approach
    •   Provide solutions to routine and a wide variety of problems ranging from simple to moderate in scope and complexity
    •   Able to properly assess the situation and understand when to escalate to a higher level
    •   Begins to develop competency in root cause analysis
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Operation Excellence programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
    •  Proper use of Personal Protective Equipment (PPE)
    •  Work safely by not causing unsafe conditions or doing unsafe acts
  • Able to comply with the company’s quality policy always.
    •  Prevent product quality defects; eg intermixing, particulate contamination, etc
    •  Continuous product quality improvement mindset



  • This job holder is responsible to manage a team of chargehands and technicians
  • This job holder is responsible to obey the requirements of safety and health; must compliance to company safety and health procedures/policies
  • The job holder is aware of his/her special responsibility towards health and safety in accordance with the company’s safety policy always;
  • Knowledge and experience with total productive maintenance (TPM) implementation, predictive maintenance, mean-time between-failure (MTBF) and continuous improvement (CI)


Physical and Travel Requirements

  • Travel overseas as assigned







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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