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Business Support, Ops, Jurong

Requisition ID:  35274
Date:  Jul 9, 2021

Singapore, Singapore, SG

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:
In this role, you will support production in managing the production data/reports, Learning Management System (LMS) and other administrative tasks


Essential Duties and Responsibilities:


Assist the Manager to provide support, manage and control the following activities:

  • Daily data entry of all production technicians output and quality information into the computer files
  • Provide regular analysis and summary of the above data for review
  • Perform administrator tasks for the Learning Management System (LMS) for the production line, eg, create and maintain training data, plan training matrix requirement, create training schedules, assign trainings to end users, registrations for training dates, record learning event history, run reports, update the LMS system, etc.
  • Update and maintain the attendance & leave records and personal folders of the production chargehands and technicians.
  • Filing and up-keeping of documents for 5S, line clearance and SPC studies, etc.
  • Follow-up on SOI/SOP/WI revisions, e.g., obsoleting old copies and implementing of new ones. Filing and up-keeping of SOI files
  • Retrieving of information and data for customer complaint or audit finding investigations
  • Consolidate and raise PRs for production department
  • Stationery inventory control and replenishment for the respective departments
  • IDF scrap form preparation and circulation for approvals
  • Any other administrative tasks as required from time to time as assigned


Basic Qualifications:

  • Minimum GCE O Level or equivalent.
  • Able to speak, read and write English.
  • Good interpersonal skills and a good team player
  • Experience in Microsoft Word / Excel / Access is a pre-requisite
  • Understand of SAP modules, MES and cGMP will be an added advantage


Preferred Knowledge, Skills and Abilities:

  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to kimberley.eby@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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