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Title:  Sr. Administrative Assistant

Requisition ID:  61176
Date:  May 23, 2023

Scottsdale, Arizona, US

Department:  Administration



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


In this role, you will This position is responsible for providing direct administrative support to the Plant Sr. Director and Plant Management team. Relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage several different and often conflicting projects or activities at one time. This position is accountable for performing these plant and administrative duties in a professional and courteous manner with a strong emphasis on Customer Service to both employees and external clients. In addition, be highly organized with an ability to demonstrate keen attention to details, adaptability, resourcefulness, and efficiency. Advanced OUTLOOK skills. Follow up in a timely manner, prioritize, and manage time-sensitive deadlines in a complex, demanding environment.


Essential Duties and Responsibilities:

  • Administrative support to Sr. Plant Director and direct reports (Engineering, QA, HSE, Production etc.).
  • Attend various management staff meetings, record and track action items and publishing minutes.
  • Provide a bridge for smooth communication between the site management and internal departments and employees; demonstrating leadership to maintain credibility, trust, and support with management staff.
  • Coordinate interoffice communications in a clear and concise manner.
  • Function as a gatekeeper to site management by fielding email, calls, and inquiries, and taking detailed messages.
  • Partners with Director of Engineering, HSE, and Site Maintenance Department on projects and ensuring security and processes held to the highest standard by following procedures and policies set forth by the Site and West Corporate
  • Assist with in-house and offsite meetings, conference room reservations, catering meals, special equipment needs, transportation and other related items.
  • Manage the execution of the company, site, and or department events, fundraising, and employee engagement activities partnering with the Front Desk Coordinator.
  • Procurement of non-inventory items (SAP)
  • Actively partners with the site Front Desk Coordinator to execute on the day-to-day plant activities.
  • Back up to the Front Desk Coordinator
  • Contributes to team efforts by accomplishing related results as needed.
  • Other projects as assigned.


Basic Qualifications: 

  • Bachelor's Degree and/or equivalent work experience supporting senior management.
  • 6-8 years of administrative experience working with Director and above management in a corporate or manufacturing setting.
  • Proficiency in Microsoft Office.
    1. Advance use of OUTLOOK, PowerPoint, and Excel
    2. Experience with Microsoft Teams
  • Self-starter with the ability to work with autonomy and in a team environment.
  • Proficient and professional level of verbal and written communications skills.


Preferred Knowledge, Skills and Abilities:

  • Concur and SAP Knowledge a plus
  • Strong organizational and interpersonal skills that reflect ability to perform and prioritize multiple tasks seamlessly with exceptional attention to detail.
  • Demonstrate proactive approaches to problem-solving with strong decision-making capability.
  • Highly resourceful team-player, with the ability to also be extremely effective independently.
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
  • Forward looking thinker, who actively seeks opportunities and proposes solutions.


Travel Requirements:

  • Must be able to travel up to 5% of the time
  • Minimal travel as deemed necessary (Off-site Meetings)


Physical and Mental Requirements:

  • Multi-level Office environment
  • Partial sedentary role, however, some walking, standing to organize events, and filing is required. This would require the ability to lift files, boxes, open filing cabinets and bend or stand, as necessary.
  • Light – exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects. If the use of arm and/or leg control requires exertion of force greater than that of sedentary work and if the worker sits most of the time, the job is considered light work
  • Extensively uses hands and fingers to operate objects, tools, computers, or controls.
  • Frequently required to sit, stand, talk, and hear for periods of time.










West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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