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Title:  Specialist. HR L&D

Requisition ID:  59521
Date:  Nov 2, 2022

Scottsdale, Arizona, US

Department:  Human Resources



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

This position will play a key role being responsible for managing all site learning activities; coordination training for the plant includes the development, implementation of training curricula, ensuring West’s training and development is compliant with industry and regulatory expectations as well as maintaining the local site training activities in the learning management system (LMS) in alignment with corporate guidelines. To be successful, the candidate must have excellent relationship management, political savvy and influencing skills necessary for effectively navigating and collaborating with local and other business partners across the network.


  • Act as a local representative in global working teams to apply global processes for the learning management and individual skill development at the production site
  • Develop a learning strategy for the site, which is aligned with global West people strategy and in line with local skill building requirements; independently manages execution of local learning strategy
  • Manages the design of effective training programs and develop training material as well as train and mentor shop floor production trainers
  • Manages SME’s and continuously develops the New Hire Orientation training based on the needs and direction of the organization.
  • Responsible for creation, implementation, and continuous improvement of critical competency curricula and assessments for re-qualification/certification throughout the facility.
  • Work to harmonize all production trainings making sure the site is following global best practices and procedures​.
  • Independently maintains the sites Learning Management System and govern LMS activities as a Subject Matter Expert for the production site
  • Record management of all site training activities based on defined KPIs as well as fronting customers’ audits.
  • Partner with all functional areas to design training requirements as applicable and appropriate
  • Act as an advisor to co-workers in all training matters
  • Performs other duties as assigned based on business needs
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
  • Exhibits regular, reliable, punctual, and predictable attendance










Basic Qualifications: 


  • Education: Bachelor's in in Org Development, Human Resources, or, Learning and Development or equivalent work experience is required
  • Experience: 0-3 years of experience in a similar role
  • Previous experience using a learning management system (e.g., SuccessFactors LMS) and cGMP
  • Well versed in Microsoft Office tools, i.e., Excel, PowerPoint, Word, Teams, Power BI etc.
  • Able to be aware of all relevant SOPs and work instructions as per Company policy as they are related to the position covered by this Job Description

Preferred Knowledge, Skills and Abilities:

  • Knowledge of learning and development tools and processes
  • Pharmaceutical industry experience and knowledge of compliance training environment would be a big plus.
  • Ability to present complex information to a variety of audiences
  • Ability to effectively work at all levels of the organization, flexible mindset
  • Participate in project work at local and global levels
  • Excellent communication and presentation skills
  • Solid relationship management, political savvy and influencing skills.
  • Ability to work independently, including managing own workflow and deadlines, with ongoing attention to ever-changing priorities and stakeholder needs
  • Aptitude and desire to learn new competencies and skills


Travel Requirements:

  • Up to 5% travel in the region








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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