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Title:  Senior Program Manager

Requisition ID:  60874
Date:  May 27, 2023

Scottsdale, Arizona, US

Department:  R&D



This role is hybrid at Scottsdale, AZ in nature and can be also remote however candidates applying for remote roles must be located in the following states:- AZ, FL, PA, NC, NE, MI


Who We Are:

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Senior Program Manager will collaborate and lead activities of the cross functional teams comprising technical experts within the R&D function, as well as business unit leaders to design, execute, and launch enhanced solutions across West’s products portfolio. Formulate, plan and execute completion of multi-site projects with high complexity in conjunction with technical leads to targeted timelines in a manner compliant to applicable governance policies and procedures.  Responsible for compiling reporting status and critical issues to management and customers. Provides analysis for project plans and schedules to identify critical path(s), optimize plans, facilitate discussions between team members. Demonstrate creative skills in a dynamic environment along with a problem-solving leadership attitude. Development of multi-disciplinary combination product internally to West and externally with West customers.


Essential Duties and Responsibilities:

  • Leads programs with high resource requirements, risk, and/or complexity. Solves complex problems with broad business impact.
  • Leads customer and external support services, e.g. suppliers and contract vendors, to facilitate the development and execution of assigned complex projects/programs. 
  • Drives transparency of program workloads, financial, commitments, and expectations. Analyze, Forecast and Report the program budget.
  • Build, track, and manage program schedules in DevOps and Microsoft Project.
  • Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure program commitments remain on track. Compliments team deficiencies and drives financial accountability
  • Manage cross-project and program dependencies, escalating to the R&D management as needed.
  • Ensure R&D programs are planned properly, including financials, resourcing, scheduling, and the business case, in support of quality deliverables.
  • Define, drive and manage change management and communications activities that support assigned programs.
  • support the development of business cases on assigned programs and track ROI for business initiatives including cost, benefits, and risk.
  • Build and maintain strong relationships with customers, business partners, functional managers, and other senior level executives.


Basic Qualifications: 

  • Bachelor’s degree in engineering discipline
  • 10-15 years of experience
  • Track record of successfully managing global large-scale, high-risk programs.
  • Program Management experience with matrix and cross-functional project teams.
  • Experience in Medical Materials, Medical Device and/or Drug Delivery Systems product development preferred.  Working knowledge of applicable federal and international regulations such as 21CFR Parts 210, 211, and 820.  cGMP manufacturing experience preferred. 
  • Proficient with Microsoft Office suite and project management software such as MS Project and DevOps.


Preferred Knowledge, Skills and Abilities:

  • Knowledge and demonstrated experience managing projects or programs in the medical device and pharma manufacturing industries, knowledge of applicable federal and international regulations.
  • Experience and capability at delivering written and verbal reports to senior and executive management.
  • Demonstrated ability to manage multiple globally dispersed individuals and disciplines. Must possess the ability to influence others without direct authority.
  • PMP certification
  • Requires specialized depth and breadth of expertise in industry, Program Management, and business acumen.
  • Works independently, with guidance only in complex situations.
  • Cultivates teamwork through leadership and fills knowledge/skill gaps on project teams as needed.
  • Communicates complex concepts; anticipates potential objections and influences others to adopt a different point of view
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services
  • Prior experience with direct reports


Travel Requirements:

  • Must be able to travel to domestic and international customers as well as West manufacturing locations as project requirements and R&D department dictate.
  • <10% travel on average.




West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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