Title:  Sales Specialist

Job Summary

The position is responsible for managing and expanding West’s business with designated Industry Partners—including Contract Development and Manufacturing Organizations (CDMOs) and other key pharmaceutical industry collaborators. The role focuses on driving growth through the effective promotion and sale of West’s value-added products and services tailored to support injectable drug applications. This individual will develop a deep understanding of the injectable drug product CDMO customer landscape, identifying specific customer opportunities and implementing targeted sales strategies to optimize business opportunities. The role also carries direct accountability for the Industry Partner pipeline in North America, ensuring consistent coordination, tracking, and communication of progress updates related to West’s engagement and portfolio performance within this segment.

Essential Duties and Responsibilities

• Achieve revenue goals and for assigned book of business
• Achieve specific growth initiatives with high value programs
• Establish and build commercial relationships with identified and unassigned emerging companies accounts
• Responsible for managing and maintaining the Industry Partners segment in North America, including oversight of directly assigned accounts and collaboration on broader Account Manager responsibilities
• Support internal initiatives to drive alignment, efficiency, and growth within the Industry Partners segment
• Expand West’s sales within emerging companies accounts utilizing all high value programs
• Identify drug product pipelines for emerging companies accounts
• Develop an understanding of customer needs and apply West solutions
• Facilitate technical solutions to identified emerging companies with the support of a designated Technical Customer Support representative
• Actively work with Customer Care Representatives and Marketing to qualify and close new business opportunities
• Create and manage opportunities in CRM
• Prepare quotations for products
• Assist in developing and maintaining a matrix for customer classification for emerging companies
• Maintain emerging companies’ database for both assigned and unassigned accounts
• Facilitate communication between West internal resources and the customer
• Analyze and review emerging accounts sales reports
• Conduct external customer calls and visits as appropriate
• Manage expense/travel budget
• Maintain industry knowledge and expertise
• Actively participate in Technical Customer Support and sales training programs
• Assist in developing strategic projects for this customer segment
• Performs other duties as assigned

Education

• Bachelor's Degree in sales, marketing, science or equivalent experience required

Work Experience

• Minimum 3 years in customer facing experience required
• Pharmaceutical industry experience preferred

Preferred Knowledge, Skills and Abilities

• Technical degree preferred
• Selling experience and formal sales training preferred
• Negotiation skills are preferred
• SAP and CRM experience are preferred
• Must be proficient in Microsoft Office - Outlook, Teams, PowerPoint, Excel, and Word
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements

Physical Requirements

Additional Requirements

• Ability to work in an office. May need to stand or sit for extended periods of time
• Communication, quick decision making, interpreting data, reading, or writing, public speaking -- must be able to express or exchange ideas with team members
• Must be able to understand direction and adhere to established procedures
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Demonstrates enthusiasm, takes accountability and drives for results  #LI-NJ1 #LI-Remote

What We Offer