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Title:  Quality Project Engineer

Requisition ID:  65244
Date:  Jun 25, 2024

Michigan, US

Department:  Quality

Who We Are:


Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Local Candidates Only - No relocation assistance provided. 


Job Summary:


In this role, you will support all quality system and functions. Assists in establishing systems to support the facility to drive continuous improvements and minimize the costs of non-conformance. Plans, schedules, executes and communicates all items regarding quality issues, complaints, validations and other projects to the QA Manager and/or other interested parties. Performs all duties associated with compliance-related items for ISO standards and cGMps.


Essential Duties and Responsibilities:


  • Support site Quality Engineers/Quality Specialists in meeting customer expectations in complaint investigation responses. Aid in assuring expected turn-around time metric is attained. 
  • Assist in developing site Quality Engineer staff in usage of tools and processes for customer complaint investigations/continuous improvement.
  • Analyze data, process capabilities, customer concerns and expectations and any other leading or lagging indicators which may be used to improve product and process knowledge. 
  • Interact with customers to understand and integrate those requirements into West manufacturing and quality system requirements. 
  • Identify manufacturing and development constraints. Work with management and technical staff in performing root cause failure analysis and implementing corrective and preventive actions to preclude recurrence.
  • Assists facility with quality improvement programs by utilizing Six Sigma tools and Lean techniques, including the education of facility personnel on these tools and techniques.
  • Assumes responsibility for various assigned projects designed to improve product quality, reduce costs and/or validate facility products or processes, including development and implementation of any new or required inspection methods and in-process SPC programs.
  • Participates in ISO and corporate quality system audits.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.
  • Other duties as assigned.


Basic Qualifications: 


  • Bachelor’s degree in Manufactring or Mechancial engineering or similar degree.


Preferred Knowledge, Skills and Abilities:


  • 3+ years relative experience in an engineering role
  • Quality engineering experience in a pharmaceutical or medical device manufacture.
  • Able to interface with customers and meeting customer expectations.
  • Experience with Project Management tools and able to provide support and contribute in Lean Sigma programs and activities towards delivery of the set target.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • #LI-9394.



West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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