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Title:  Specialist, Inside Sales

Requisition ID:  61232
Date:  Nov 19, 2023

Mumbai, Gujarat, IN

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will be responsible technical selling and generating new prospects by interacting with existing and prospective customers in order to garner their interest and convert them into qualified leads & eventually generate sales. Has the potential to grow into Account manager.


Essential Duties and Responsibilities:

  • Sourcing new sales opportunities through outbound calling and email interactions.

  • Responsible for lead generation by cold calls, e-mail follow-ups and face to face meetings in assigned territory.

  • Conversant with CRM and / or SAP. Help Account management team and National Sales Managers with CRM analytics & report generation.

  • Assess market insights, customer information & business priorities and work with Account Management team to achieve regional’s sales objectives.

  • Handle independently assigned accounts and drive business objectives.

  • Work with enabling teams, like, Sales Operations, Order Management & Marketing teams and actively participate in ad-hoc projects.

  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree with 3-5 years of similar experience. (BSc./ BPharm)

  • Or Master’s degree with 1 year of experience (MSc / MPharm / MBA)


Preferred Knowledge, Skills and Abilities:

  • Proficient with Microsoft MS Office & MS Outlook

  • Conversant with CRM and / or SAP

  • Aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

  • Support and contribute in Lean activities. Simplify processes and improvements; reduce printing or photocopying; use recycle papers.

  • Able to comply with the company’s safety policy at all times

  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • Must be able to travel up to 20% of the time


Physical & Mental Requirements:

  • Able to work independently, must be proactive, takes initiatives

  • Sense of urgency and accountability






West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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