Title: Senior Quality Engineer

Requisition ID: 69395

Date: Apr 22, 2025

Location:

Kinston, North Carolina, US

Department: Quality

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, the incumbent will lead and support projects affecting the Kinston site on the part of the quality department using appropriate project management tools. The incumbent will manage projects by following the West Quality goals in order to meet customer expectations.

Essential Duties and Responsibilities

Coordination of product transfers between West plants including documentation, coordination of trials and round robin studies, root cause analysis in case of differences detected.

Initiating, Leading/ Supporting projects (Quality improvement, automation, and R+D projects) using established project management tools.

QA support for plant and global projects including technical consultancy with respect to approach, structure and implementation strategies

Support and Management of risk analysis and initiation of risk mitigation and corrective actions.

Data collection, evaluation and trending of quality-relevant measurements.

Creation of annual product reviews including data analysis and CAPA management

Support of internal and external project such as improvement projects, automations, and transfer from a quality point of view.

Support quality assurance improvement activities by evaluating products, processes or materials in order to develop control or improvement strategies intended to improve the customer’s experience.

Responsible for various assigned projects designed to improve product quality, reduce costs and/or validate facility products or processes, including development and implementation of any new or required inspection methods and in-process Statistical Process Control programs.

Perform DOEs (Design of Experiments) to help improve and optimize new and/or existing plant processes or job protocols, and identify and remedy equipment and/or process documentation gaps and provide appropriate training where needed.

Other duties as assigned.

Education

Bachelor's Degree in Engineering or Science or equivalent experience required

Work Experience

Minimum 5 years of experience in a regulated industry (e.g., Medical Device), including Product Development, Product Manufacturing, and Post Market Surveillance Activities required and
Demonstrated experience (4+ years) independently defining, planning, and executing projects in highly regulated environments with a track record of success required and
In-depth knowledge of cGMP regulations, ISO 17025, ISO 11040, ISO 13485, 21 CFR 820, ISO 14971 required and
Proficiency in standard project management tools and software (e.g. Microsoft Project, Excel) for planning, tracking, and reporting project activities, and proficient in statistical software, Windows OS, Microsoft Office Suite including Word, Excel, and Power Point required and

Preferred Knowledge, Skills and Abilities

Experience with MasterControl, SAP, Share Point, Teamcenter
Experience with ISO 11040, ISO 11607
Expertise in quality management tools. Standards, policies, and procedures – APQP, PPAP, MSA, SQC etc
Strong working knowledge of quality systems of the respective ISO norms
Working knowledge of supplier quality management from product development to mass production.
Strong project management skills
Proficient in computer system applications (SAP, master controls, etc) communication skills
Excellent critical reading and writing skills
Problem solving including root cause failure analysis methods
Be aware of all relevant SOPs as per Company policy as they relate to this role
Must be able to pass color vision and visual acuity test to 20/30 with corrected or uncorrected vision
Able to comply with the company’s safety and quality policies at all times

License and Certifications

Manufacturing\Six Sigma Green Belt Certification or Black Belt Upon Hire preferred
Quality\Certified Quality Technician-ASQ (CQE or CQA) Upon Hire preferred
SO 17025 Auditor or Lead Auditor Training / Certification Upon Hire preferred

Additional Requirements

Exhibit a strong “quality first” mentality and ensure that product and process quality are held to the highest standard.
Excellent written and oral communication and interpersonal abilities, with the capacity to communicate complex technical concepts to diverse stakeholders.
Ability to work independently, multi-task and thrive in fast-paced environment.
Strong problem-solving skills including root cause failure analysis methods.
Adaptable to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
Must maintain the ability to work well with others in a variety of situations.
Critical reading skills and maintain high attention to detail, accuracy, and overall quality of work.
Must be able to multi-task, work under time constraints, problem solve, and prioritize.
Ability to make independent and sound judgments.
Observe and interpret situations, analyze and solve problems.

#LI-JJ1

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening. 