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Title:  Process Engineer Global SME

Requisition ID:  60739
Date:  Mar 25, 2023

Kinston, North Carolina, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:


The Process Engineer Global SME is a member of the West global engineering team. This role is key to implementing new technology, developing and introducing process improvements, standards, life cycle management and validation in select process areas, helping to advance and transform West’s growing business, supporting capital investments and contributing to addressing complex assignments. With a global mandate and scope, this person will have the opportunity to drive the implementation of new innovative processes and technologies in cooperation with the engineering and quality assurance teams and the plants.


Given the special responsibilities, this role will be located in the West Kinston production (United States).


Essential Duties and Responsibilities:

  • Support and coordinate continuous process improvement projects on quality, service, HSE and cost within the standard known/approved process frame and using best practice knowledge.
  • Prepare and obtain approval for project time schedules and ensure conformance to such plans and to the related budgets in implementation.
  • Maintain appropriate communication with facilities and departments in order to support good relations and maximize achievements through a cooperative environment.
  • Assess current process status in all relevant West locations globally, propose best practices, perform a gap analysis, and support the harmonization of this best practice to all sites involved.
  • Manage and roll out the best practice validation concept, as member of a team of local SME’s, related to process area/projects at all relevant sites globally.
  • Support product, process or technology transfer projects between plants from a process stand-point as assigned.
  • Support the introduction of change requests globally, related to area of expertise.
  • Demonstrate knowledge of specific processes to support the Global Operations organization, as part of the Global SME network.
  • Engage in solutioning product or process related issues as needed.
  • Utilize six sigma tools in minimizing process variation and improving the quality of product produced.
  • Help Ensure that all projects and activities are in compliance with local, regional and best practice requirements on HSE and meet other applicable authority requirements. 
  • Lead small workstreams to implement / roll-out new innovative processes and technologies in cooperation with the engineering- and QA team and the plants.
  • Support the implementation and maintenance of a system to gather operational knowledge (Knowledge Management).
  • Support interface between the West Digital & Technology team (“D&T”) and the shop-floor production for new products.
  • Prepare reports as may be required on a routine basis or on demand within established deadlines.
  • Other duties as assigned.


Special responsibilities:

  • Support Global Envision network
  • Support Regional Envision team in America including COPQ reduction through SFG quality improvement and vision set up optimization
  • Support new vision technology introduction in Kinston
  • Global PE support/Lead on local projects in Kinston


Basic Qualifications:

  • Bachelor’s degree in engineering or another scientific area
  • Minimum of 3 years’ experience in a similar position within the manufacturing industry
  • Good knowledge of LEAN and 6 sigma manufacturing principles: minimum 6 sigma green belt
  • Fluent in English
  • Proficient in Microsoft based programs


Preferred Knowledge, Skills and Abilities:

  • Master’s degree in engineering or another scientific area
  • Sound know how and experience in Project management
  • Knowledge of statistical tools and Minitab
  • Knowledge of other languages (e.g. German, French) would be an asset
  • cGMP knowledge
  • Self-motivated, results and solution-oriented personality
  • Very good organizational and project management skills
  • Highly analytical and structured way of working
  • Ability to successfully collaborate with teams across different countries and organizational levels
  • Ability to assert technical solutions and standards in an international environment
  • Excellent communication skills and ability to collaborate well with people across different countries
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.


Travel Requirements:

  • Must be able to travel up to 15 % of the time







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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