Title:  Operations Manager, Finishing

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Summary:

Manage and direct all activities at an operations level or manufacturing cell, maintaining a high level of customer satisfaction. Provide direction on design and development activities to improve, modify or design new processes or equipment. Direct key manufacturing projects, processes and performance reports, data and analysis. Lead through the Safety, Quality, Service and Cost decision tree utilizing Lead Daily Management Systems.

Essential Duties and Responsibilities:

• Management of HVP Finishing and associated key performance indicators.
• Ability to execute Finishing activities according to plans as scheduled and on time.
• Provide guidance and collaborate with the HVP Finishing Team (QA Engineer, Process Engineering and Supply Chain).
• Drive and lead the use of lean and six sigma tools and techniques in everyday problem solving and process improvement activities.
• Instill, promote and drive a process driven continuous improvement culture within existing businesses and establishment of appropriate structures and systems to deliver value to the customer.
• Provide and drive long-term solutions & error proofs to existing process related issues to prevent reoccurrence.
• Recommend measures to improve production processes/methods, equipment performance, and product quality.
• Ensure that all customer/production delivery deadlines are adhered to.
• Facilitate meetings with the customers/vendors both on and off site to determine the needs, requirements, and customer specifications. Establishes relationships with customer and assembly & automation suppliers in pursuit of exceeding collective business results.
• Define departmental objectives in line with business goals.
• Institute and ensure implementation of training programs to ensure personnel are proficient in performance of assigned duties.
• Routinely evaluate and review employee performance.
• Implement engagement plans & initiatives to motivate workers towards achieving established goals.
• Lead project teams and team meetings as required.
• Must have good communications skills to engage all levels of the business and the ability to simplify complex technical language, in simple, short, easy, mediums that provide credibility and understanding to the associated activities.
• Leverage best practice solutions from the Global Advanced Manufacturing platform.
• Ensure plant is in compliance with OSHA and local, state and federal environmental regulations.
• Ensure that the HVP Finishing area in its entirety is FDA ready at all times.
• Ensure all HVP Finishing initiatives align with active deployment and engagement of the Digital Lean Daily Management System in IoT. Enabling a single source operating system withing West.
• Influence leadership building through the Tier process. Active participation in Tier 1 and Tier 2.
• Identify staff resource requirements and communicate with the Sr. Manager, Production Operations.
• Other duties as assigned.

Basic Qualifications:

• Bachelor’s degree or equivalent experience in a business or technical discipline. 
• Master’s degree preferred
• 5 years of experience in Medical Device/Pharma manufacturing
• Minimum of 3 consecutive years of leadership experience managing a team of 5 or more at the same employer maintaining the same title.

Preferred Knowledge, Skills and Abilities:

• Knowledge of manufacturing processes, workflows, production equipment and industrial techniques.
• Must have effective problem solving and interpersonal skills.
• Good project management skills in a fast-paced environment.
• Six Sigma Green or Black Belt.
• Facility and clean room systems management experience

Travel Requirements:

Estimated Amount

• Up to 15%.

Physical Requirements:

• Must be able to perform job duties as required with limited physical demands.

#LI-TH1

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.