Title: IT Site Support Tech

Requisition ID: 68509

Date: Jan 20, 2025

Location:

Kinston, North Carolina, US

Department: Digtl & Transfrmtion

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).

Essential Duties and Responsibilities

Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
Assist with troubleshooting and problem determination/resolution.
Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
Professional attitude in maintaining a clean, orderly and safe work area.
Exemplary behavior in IT security related topics
Participate in “on-call” support rotation.
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies
Other duties as assigned.

Additional Responsibilities

Education

Bachelor's Degree or equivalent experience in Computer Science required

Work Experience

Minimum 3 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment
Experiences in collaboration within international teams

Preferred Knowledge, Skills and Abilities

Excellent interpersonal skills and communication skills
Strong service orientation
Ability to work on own initiative and to meet deadlines.
Open to change and prepared to drive change.
Required Language: English
Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience.
Completes a variety of atypical assignments.
Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
Works with a limited degree of supervision
Acts as an informal resource for colleagues with less experience.
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times.
Able to comply with the company’s quality policy at all times.
Desktop support incl. MS Office Suite
MS Windows Server administration
Network technologies/protocols and administration
Microsoft Active Directory
Microsoft Office 365

License and Certifications

Information Technology\ITIL Foundations v3 preferred

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects.

Additional Requirements

#LI-TH1

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.