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Area Supervisor, Process, Compounding

Requisition ID:  28722
Date:  Jul 8, 2021

Kinston, North Carolina, US

Department:  Engineering



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $1.84B in 2019. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Supervise production processes, schedules and personnel.  Responsible and accountable for adherence to procedures, proper production, quality, maintenance, safety and schedules on assigned shifts.  Organize, coordinate, or perform modifications, validations, and enhancements of processes, equipment, and tooling to new and existing products to ensure safety, maximum yields, quality, cost effectiveness and throughput of compounding processes. 


Essential Duties and Responsibilities:

  • Supervise shift personnel in the manufacture of plant products consistent with high quality and safety standards within the compounding area.
  • Maintain close observation of orders to keep informed of manufacturing status and, when needed, initiate the necessary steps to conform to schedule.
  • Promote and support site initiatives including safety programs, lean initiatives, training programs, and consistently interpret & apply all policies, practices and procedures among plant employees. 
  • Recommend and implement measures to motivate employees and to encourage employees to recommend ways to improve process, quality, safety and efficiency.
  • Routinely evaluate employee performance and identify training needs. Coach and counsel employees for performance, attendance and behavior.  Participate in the resolution of employee relations issues.
  • Review and approve work time in the appropriate time keeping system.  Maintain and verify accuracy of the hours each employee has worked.
  • Adjust direct labor to support demand and manage available resources to ensure on time production and delivery of customer orders.
  • Ensure SOPs, cGMP, OSHA and Safety regulations are followed.
  • Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and generate work orders where appropriate.
  • Liaise with internal and external SME’s to ensure that projects are fully understood and appropriately completed to ensure effective processing within the compounding area.
  • Initiate, support, execute CAPA and other quality initiatives.
  • Ensure compliance with cGMPs, FDA and other regulations as necessary.
  • Guide, coordinate, or perform modifications, improvements or validations of existing or new products, processes, tooling, equipment, and related research and development activity.
  • Plan, schedule, or perform projects within the approved time schedules and budgets.
  • Support/lead Operations Excellence lean and continuous improvement activities.
  • Support new and experimental product development activities.
  • Review procedures to ensure they reflect the most effective means and contain the most current and correct information.
  • Maintain engineering records and documents as required.
  • Participate in special project teams or other duties as assigned.
  • Exhibits regular, reliable, punctual and predictable attendance.


Basic Qualifications: 

  • Education: Bachelor’s degree OR in lieu of degree relevant work experience is acceptable
  • Experience: 3-5 years of related work experience
  • Ability to directly supervise hourly employees in the manufacturing/production area
  • Must have effective problem solving and interpersonal skills
  • Able to exercise independent judgment with limited instruction and guidance
  • Strong interpersonal skills
  • Ability to establish and maintain good working relationships with all levels in the organization.
  • Proficient in computer use including Microsoft Office
  • Excellent written and verbal communication skills with all levels of employees. Must exhibit a positive and professional upbeat tone and manner.


Preferred Knowledge, Skills and Abilities:

  • Engineering degree or Scientific degree
  • Knowledge of computer programs and applications
  • Lean Six Sigma Green Belt
  • Working knowledge of SPC software


Travel Requirements:

  • Minimal to no travel required


Physical & Mental Requirements:


  • Work in a manufacturing environment, subject to extreme heat and cold as well as loud noise.
  • Work in an office environment.  At times must sit for extended periods of time.
  • Ability to effectively communicate and comprehend complex ideas and concepts.
  • Overtime and being on-call is required.  Occasionally required to work on different shifts.
  • Regularly uses hands and fingers to operate objects, tools or controls. Frequently required to stand, talk and hear for long periods of time.
  • Must occasionally lift and/or move up to 35 pounds
  • Specific vision abilities may be needed by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a disability or special need that requires accommodation, please send an email to peggy.tayloe@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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