Title:  Supervisor, Quality Control

Job Summary

In this role, you will

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity
• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance
• Promote better quality mindset through inter-department collaborations

Essential Duties and Responsibilities

• • Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team(s)
  • Support qualifications of inspectors to independently perform responsibilities for competency/ proficiency capabilities in inspections, measurements, sampling, Quality audits and defect recognition.
  • Ensure proper product release and rework activities per procedures to support delivery requirements
  • Lead product characteristics trend monitoring with effective escalation and follow-ups
  • Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
  • Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees.
  • Manage and resolve QC employee's relation issues and disputes
  • Manage onboarding activities for new QC employees for training and qualification
  • Manage ongoing activities for existing QC employees for training and requalification
  • Identify future training needs and enhance QC employees career opportunities
  • Responsible to review SOI revisions to enhance improvements for better workflow
  • Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
  • Accountable for on time operational updates for Tier meetings of the LDMS system
  • Attend Tier meetings as QC representative, and ensure Tier 1 (Shift Start Up) meetings occur within QC
  • Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
  • Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)
  • Support Technology Transfer process as required.
  • Other duties as assigned by superior.

Additional Responsibilities

• Participate in special project teams as assigned.
• Performs other duties as assigned based on business needs.
• Conforms with and abides by all laws, regulations, safety rules, policies, and work procedures, and all instructions.
• Exhibits regular, reliable, punctual and predictable attendance. #LI-CS1 #LI-Onsite

Education

• Bachelor's Degree Degree in Engineering or relevant fields or equivalent experience required. 

Work Experience

• Preferably 3 years work experience in QA/QC related activities.
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience.
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment.

Preferred Knowledge, Skills and Abilities

• • Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target.
  • • Minimize waste, always ensure efficient work execution by continuous improvements.
  • Able to comply with the company’s safety policy at all times.
    • Ensure use of Personal Protective Equipment (PPE) in respective work environments for all members within the shift/s
    • Report unsafe conditions or acts to responsible persons for corrections and improvements.
    • Ensure risk assessment control practices are adopted per HIRA for all members within the shift/s
    • Ensure all legal licenses required for the proper usage of QC equipment are effective for all members within the shift/s
  • Able to comply with the company’s quality policy at all times.
    • Lead monitoring / improvement activities to enhance operational support activities.
    • Participate in establishment and maintenance of documented procedure.
  • Excellent communication & teamwork skills.
  • Self-motivated and positive thinking.
  • Ability to remain calm and professional under pressure.
  • Proficiency in workplace English for work applications and interfaces.
  • Time management skills.
  • Able to flex hours to support all shifts as needed.

Travel Requirements

Physical Requirements

Additional Requirements

• Manufacturing environment with rotating working shift patterns
• Overtime and being on-call are required. Occasionally required to work on different shift patterns
• 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency