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Title:  Supervisor, Operations

Requisition ID:  61640
Date:  May 23, 2023

Jersey Shore, Pennsylvania, US

Department:  Operations



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

Supervise production processes & personnel to produce pharmaceutical stoppers on assigned shifts. Responsible & accountable for adherence to procedures, proper production, quality, maintenance, safety & schedules on assigned shifts; promote effective team member/Company relations to help improve customer service & Company profits. Assigned shifts may include fixed &/or rotating shifts.


Essential Duties and Responsibilities:

  • Oversee the day-to-day production activities of plant pharmaceutical products at the most economical cost consistent with prescribed quality standards in a timely manner. The incumbent is responsible for the cost performance of the assigned unit.
  • Create short-interval look-ahead production schedules that make sure that upcoming events are communicated, tracked and are being proactively attended -to
  • Promote all site initiatives including plant safety programs, lean initiatives, training programs, etc., and consistently interpret and apply all HR policies, practices and procedures among our plant personnel.
  • Assure Standard Operating Instructions and Good Manufacturing Practices are adhered to.
  • Participate in the resolution of employee complaints and personnel or performance issues and/or coach employees to encourage teamwork. Routinely evaluate and review employee performance. Perform counseling with employees in regard to job performance, attendance, etc.
  • Manage available resources to insure on time production and delivery of customer orders.
  • Verify production data is accurately recorded.
  • Maintain and verify accuracy of the hours each employee has worked.
  • Ensure the smooth startup of new processes and on-going production in all area departments.
  • Maximize capital resources and assist in maintaining equipment and facilities in proper working condition.
  • Constantly evaluate existing processes and establish teams to continuously improve these processes.
  • Performs other duties, as assigned based on business needs.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibits regular, reliable, punctual and predictable attendance.


Basic Qualifications: 

  • Bachelor's in technical or business-related field
  • Minimum 5 Years of experience in a manufacturing environment
  • Prior supervisory experience


Preferred Knowledge, Skills and Abilities:

  • Must have effective problem solving and interpersonal skills
  • Moderate knowledge of computer programs and SPC applications
  • Continual certification in First Aid/CPR will be required upon hire if not previously attained
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times


Travel Requirements:

  • Less than 10% of the time (up to 26 business days)


Physical and Mental Requirements:

  • Light – exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects. If the use of arm and/or leg control requires exertion of force greater than that of sedentary work and if the worker sits most of the time, the job is considered light work
  • Self-motivated and solution-oriented personality.
  • Excellent written and verbal skills.
  • Good communication, project management, and interpersonal skills.
  • Good organizational skills.
  • Effective problem-solving skills.
  • Must wear safety toe shoes, safety goggles, and hearing protection, as required, in production areas. 
  • Must follow and comply with Plant’s Dress and Hygiene Code (SOI).
  • Must follow and comply with all Company and Plant policies, procedure (SOIs), rules and State and Federal laws







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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