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Title:  Quality Engineer

Requisition ID:  40828
Date:  Nov 24, 2021

Jersey Shore, Pennsylvania, US

Department:  Quality



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

In this role, you will be a hands-on contributor to West’s success and culture of continuous improvement. You will be directly involved in measuring and analyzing data, implementing corrective actions, and improving products, services, and processes. A significant amount of your workday will be spent in the production and QC areas. Another key component of this position is supporting cross-functional corrective actions and continuous improvement projects in QA/QC, Process Engineering, and Production, at the site, intra-site and corporate levels.


Essential Duties and Responsibilities:

  • Drive improvement of site and departmental goals of Cost of Poor Quality, Yield Opportunity, etc.
  • Provide quality reports and review trending on assigned areas of responsibility
  • Work with management and technical staff in performing root cause failure analysis and implementing corrective and preventive actions to preclude recurrence
  • Support and contribute to Lean Six Sigma programs and activities towards delivery of the set targets, and continuous improvement of products, services, and processes
  • Participate in the development and maintenance of product/service/process risk and hazard analysis
  • Conduct Quality Shop Floor Audits to identify, communicate, and follow-up on issues that may impact product quality
  • Support optical measurement equipment and systems
  • Other duties as assigned


Basic Qualifications: 

  • Bachelor’s degree in Engineering, Biology, or Business
  • Minimum 3yrs experience in a Quality or Engineering role at a manufacturing company
  • Ability to read and interpret technical drawings and documents
  • Demonstrate personal initiative and accountability by proposing creative and innovative solutions while actively driving improvement activities forward
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times
  • Able to be aware of all relevant SOPs and Company policies related to duties in this Job Description


Preferred Knowledge, Skills and Abilities:

  • Minimum of 3yrs experience in a Quality or Engineering role at a pharmaceutical, medical device, or other regulated manufacturer
  • Six Sigma Green Belt
  • Knowledge of Lean, Six Sigma, DMAIC, PDCA, Root Cause Analysis, Corrective Action, Problem Solving
  • Experience with statistical processing software (Minitab highly preferred)
  • Experience with programming and/or operation of CNC machine tools or CMMs
  • Experience with Material or Enterprise Resource Planning (MRP or ERP) system (SAP highly preferred)
  • Knowledge of ISO 9001, ISO 13485 or 15378, 21 CFR 820, 21 CFR 210 & 211, cGMP
  • Experience auditing processes and products



Travel Requirements:

  • Must be able to travel up to 10% of the time



Physical & Mental Requirements:

  • Ability to learn, understand, and remember normal tasks.
  • Ability to hear, speak, and understand conversation in English in a normal tone of voice.
  • Must maintain the ability to work well with others in a variety of situations.
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize.
  • Ability to make independent and sound judgments.
  • Use written and verbal communication skills to all levels of the organization
  • Read and interpret data, information and documents
  • Analyze and solve problems
  • Observe and interpret situations
  • Learn and apply new information or new skills
  • Work under deadlines with constant interruptions








West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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