Title:  Program Manager, Containment Systems

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.

At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.

Job Summary:

In this role, you will be responsible for the delivery and execution of functional programs (customer, operational, project or service) in support of the Global Containment team. You will bring together key resources across global functional teams to drive execution of large-scale programs, focusing on key business deliverables. You will deliver program completion on time and on track financially with the highest quality and ensuring proper scope is managed for predictable outcomes. This role will be responsible for identifying and managing cross-project dependencies and critical items, highlighting risks, and issues in an effective and timely way. This role will leverage strong communication skills and solution-orientation to engage all levels of the organization – communicating the right level of messaging, presenting the right level of detail and bringing together business and technical information in an executive summary that ensures the right decision-making. You will be responsible for recognizing and engaging key stakeholders quickly and early in the process. This role is responsible for overall management of large-scale critical programs with high resource requirements, risk, and/or complexity.

Essential Duties and Responsibilities:

• Manage and oversee key projects Globally within Operations.
• Works independently, with guidance only in complex situations.
• Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure program commitments remain on track. Coordinate resource allocation & constraints with other program managers and/or site personnel.
• Compliments team deficiencies & cultivate teamwork through leadership and fills knowledge or skills gaps on project teams where needed.
• Drive functional teams with the preparation of business cases, plans, budgets and artifacts necessary to comply with the Portfolio Management Process, along with supporting the overall program objectives.
• Analyze, forecast, and report the program budget. Financial responsibility for assigned projects including customer quotes, invoicing, vendor POs, receipt of invoices, labor accrual on project, and overall financial health and management of funds.
• Support financial accountability, track ROI for business initiatives including cost, benefits, and risk.
• Build and maintain strong relationships with customers, business partners, resource managers, and other senior level executives.  
• Communicate complex concepts; anticipates potential objections and influences others including senior leadership to adopt a different point of view.
• Lead customer and external support services, e.g. suppliers and contract vendors, to facilitate the development and execution of assigned projects/programs. 
• Drive transparency of program workloads, financials, commitments, and expectations.
• Maintain program-related data within the West Project Management System.  Responsible for adherence to the functional processes globally and actively work with the project sponsors and their stakeholders to successfully ensure a consistent delivery for all projects globally.
• Manage cross-project and program dependencies, escalating to the functional PMO as needed.
• Define, drive and manage project change management and communications activities that support assigned programs.
• Communicate program functional key messages, goals, and objectives to functional team members in their local geographies or business units. Include monthly phase gate / strategic list.
• Lead with the Project Analyst the development of technical information reports that form the basis of Wests R&D tax credit claims.
• Conform with and abides by all regulations, policies, work procedures, instruction, and all safety rules. Ensure compliance to all applicable FDA Title 21CFR Part 820 regulations
• Perform other duties as assigned based on business needs.
• Exhibit regular, reliable, punctual and predictable attendance.

Basic Qualifications: 

• Bachelor’s degree required or equivalent years of experience in lieu of.
• Minimum of 8 years of experience.
• Specialized depth and breadth of expertise in industry, Program Management, and business acumen.
• Demonstrated successful management and completion of global large-scale, high-risk programs and multiple globally dispersed individuals and disciplines.
• Knowledge of GxP requirements and demonstrated experience managing projects or programs in the medical device and pharma manufacturing industries, knowledge of applicable federal and international regulations.

Preferred Knowledge, Skills and Abilities:

• Bachelor’s degree in Engineering or related discipline.
• Working experience with a scheduling software to manage projects or programs.
• Professional Project Management Certification (PMP).
• Proficient in Microsoft Applications, including Power BI, Excel, and Microsoft Project.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Green Belt preferred experience should be in leading commercialization of Medical Devices in compliance with FDA Title 21 DFR part 820 regulations.
• Ability to support and contribute in Lean Sigma programs and activities towards delivery of the set target.
• Demonstrated ability to influence others without direct authority.
• Ability to prepare and deliver reports to Sr. Management & Executives.
• Able to comply with the company’s safety policy at all times.
  • Compliance to all local environmental, health & safety regulations.
• Able to comply with the company’s quality policy at all times.
  • Compliance to all site company policies, procedures and corporate policies.

Travel Requirements:

• Must be able to travel up to 10% of the time.

Physical and Mental Requirements:

• Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body. 

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.