Title: Manager, Commercial Operations, India

Requisition ID: 65948

Date: Dec 19, 2024

Location:

Hyderabad, Telangana, IN

Department: Sales

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

JOB SUMMARY

In this role, you will be member of AP Commercial Operations team, leading and responsible for key activities like CRM adoption, SIP administration, CPQ (Configure Price Quote), Pricing Execution and Strategy, Reporting and Analytics, Market insights and some key APAC and India sales strategy related projects.

Essential Duties and Responsibilities

Active member of the AP Commercial Operations Team and India Commercial Leadership team
Provide tools, resources and training required for the sales team to generate more opportunities and close more deals.
Drive data integrity and accuracy in sales tools implemented (e.g. CRM, CPQ), pipeline analytics, and reporting requirements.
Analyzes data; create and develop pipeline and reports that will deliver insights to the organization.
In partnership and alignment with the global sales incentive lead, HR team and regional commercial leaders, design and execute on the annual Sales Incentive Plan in the region. Responsible for managing APAC Sales Incentive Plan.
Responsible for the implementation of Key Accounts Management program, Customer Segmentation and Service levels for various functions for APAC
Generate and disseminate market-led information and manage Injectable Knowledge Bank for India
Work closely with India Marketing team to provide insights and be a thought partner to understand and interpret the India market environment.
Work with relevant stakeholders to deploy pricing in a way that improves business outcomes.
Collaborate with Global and Regional team for implementing best practices for sales enablement/sales force effectiveness for commercial excellence.
Support business through initiatives like knowledge sharing, on-boarding, and training support, in all business-related tasks / activities, building process documentation and knowledge repositories.
Understand the current processes and policies related to sales org, and work towards process improvements to make it efficient.
Establish an exceptional partnership with internal stakeholders, and act as a trusted advisor to the AP Commercial Leadership team and India Country GM
Other duties as assigned by Manager to support the APAC and India business.

BASIC QUALIFICATIONS

Bachelor's Degree in Business Administration or Information technology or equivalent experience
5-8 years of experience in Commercial Excellence /Sales Force Effectiveness/Analytics

Preferred Knowledge, Skills and Abilities

Established analytical skills supported by aptitude in Excel for data analysis and manipulation
Business acumen in relation to sales and marketing channel processes (Lead Management, Campaign Management, Channel Management, Opportunity Management, Account Management, and Pipeline Management)
Excellent analytical, project management and communication skills.
Functional expertise: in-depth knowledge in sales/marketing, finance, in a B2B environment
Proven track record of development and execution of an effective strategy and vision to drive significant growth.
Clear understanding of the healthcare industry, including pharmaceutical/medical device in global markets and the complexities of working effectively in this environment
Competent in graphical reporting platforms such as Power BI
Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint
Should have zeal towards customers experience and continuous improvements.
Knowledge of security roles and field level security principles and application.
Able to comply with the company’s safety and quality policies at all times
Global commercial experience in a matrix organization, preferably in a multi-national manufacturing organization.
CRM / SAP /Power BI experience is preferred
Strong working knowledge of SAP HANA, CRM (i.e., Salesforce) and DocuSign.
Ability to prepare and present clear and concise information to all levels of management and staff (including effective visual graphics.)
Driven and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced industry at a rapidly growing organization.
Strong organization and detail-oriented skillset, driving towards firm payout deadlines.
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
Able to maintain the highest standards of discretion and confidentiality.
Able to comply with the company’s safety policy always
Able to comply with the company’s quality policy always.

Travel Requirements

Estimated amount: 10% Up to 26 business days per year

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening. 