Title: Commercial Quality Manager, India

Requisition ID: 65730

Date: May 2, 2024

Location:

Hyderabad, Telangana, IN

Department: Quality

Description:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, the Manager Quality will provide support to the India Commercial Team on quality related matters

Essential Duties and Responsibilities

Take care of all Quality related customer requirements and support the key account management, including but not limited to :

Review quality feedback from customers and formulate action plans to improve customer relations
Lead meetings between customers and manufacturing sites on critical quality complaints by working together with global manufacturing sites on appropriate and efficient complaint management, e.g. follow up on root cause determination, corrective and preventive actions identification and implementation
Be the contact person between customers and manufacturing sites on audits, serious findings, root causes and CAPAs where needed
Manage complex quality related queries from customers including but not limited to Change Notifications, Quality Complaint Report, Quality Agreement, Audit Report, COA/COC etc
Work closely with internal stakeholders – i.e. Operations, Technical Customer Service, Sales, Product Management – to assure that customer Quality issues are resolved and that the needs of the customer are being met.
Chair Quality Reviews for major key customers where relevant
Be the quality representative to manage regular Quality Reviews with key customers of the region
This role will monitor/ trend customer Quality information and use this information to highlight where improvements in performance are needed.
Enhance customer relationships by improving quality performance across key indicators.
Other duties as required.

Basic Qualifications

Bachelor's Degree in pharmaceuticals, biochemicals, chemicals, or other related majors
Minimum 8 years experience in a quality role
Good command of English

Preferred Knowledge, Skills and Abilities

Working knowledge of Quality Management, Production processes in the field of primary packaging for pharmaceutical application (ISO 15378, ISO13485)
Familiar with ISO9001, GMP, ISO15378,ISO14001 and other quality system
Certified ISO9001 and ISO15378 internal auditor
Knowledge of QA techniques and management as well as applied statistics including SPC
Good communication and interpersonal skills, strong team spirt
Familiar with MS Office and ERP/SAP system, and Good command of English both oral and written
Aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times.

Travel Requirements

Estimated Amount 10%: Will involve travel for critical quality issues at customers

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.