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Title:  Sr. Manager, Human Resources

Requisition ID:  61668
Date:  Jun 2, 2023

Exton, Pennsylvania, US

Department:  Human Resources



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

This HR Sr. Manager role is a strategic and execution-focused business partner to global client groups: Supply Management, Engineering and Operational Excellence.  In close collaboration with key stakeholders and HR leadership, this role is responsible for the development of a people strategy that helps these groups deliver sustainable results. Through a deep background in HR generalist practices, solid understanding of global workforce regulations, and expertise in talent management, this role helps ensure that the HR strategy and processes are implemented effectively to drive strong results.


Essential Duties and Responsibilities:

  • Partner with three global business leaders to provide strategic direction and tactical support in delivering HR solutions on talent and organizational imperatives.
  • Build an understanding of clients’ challenges and their human capital needs to be able to actively contribute to the development of the business strategy.
  • Provide leadership and guidance in the acquisition, development and retention of talent, through talent assessment and succession planning.
  • Manage, address and resolve complex employee relations concerns, including conducting thorough and objective investigations.
  • In collaboration with HR COE teams, advise and guide performance management & improvement, development planning and compensation planning.
  • Apply judgment to data insights, analytics and trends to support business decisions that drive organizational effectiveness.
  • Continually monitor the pulse of employees and develop programs that build motivation, engagement and retention. Analyze and report on the effectiveness of these strategies and programs.
  • Lead or contribute to HR projects that are aligned with business needs and organizational objectives.
  • Keep current on laws/regulations and external trends, developments or activities that could impact talent, organizational effectiveness, culture and leadership development.
  • Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules.
  • Perform other duties as assigned based on business needs.


Basic Qualifications: 

  • Bachelor’s degree or equivalent experience.
  • Minimum 10 years of relevant, progressive work experience.
  • Minimum of 5 years in HR within a global, highly-matrixed or high-change environment.


Preferred Knowledge, Skills and Abilities:

  • High level of interpersonal skills, organizational skills and analytical skills.
  • Demonstrated ability to influence without direct authority.
  • Work autonomously in a virtual environment, managing multiple priorities with a sense of urgency.
  • Demonstrated ability to exercise independent and sound judgment in making decisions and resolving complex challenges. Make decisions with in-depth understanding and interpretation of procedures, policies and business practices to achieve results.
  • Solid understanding of employee relations and disciplinary processes.
  • Ability to resolve challenges across all levels of the organization while demonstrating respect and being candid even in the most difficult situations.
  • Demonstrated ability to develop and maintain solid working relationships at all levels.
  • Strong customer focus by following through on commitments.
  • Understand all relevant SOPs as per company policy as they are related to the position covered by this Job Description.
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
  • Able to comply with the company’s safety and quality policies at all times.


Travel Requirements:

  • Must be able to travel up to 10% of the time, including internationally.


Physical & Mental Requirements:

•     Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met

  • Make independent and sound judgments.
  • Multitask, work under time constraints, problem solve, and prioritize.
  • Maintain confidentiality and resolve conflicts.
  • Use written and verbal communication skills.
  • Read and interpret data, information and documents to analyze and solve problems.
  • Learn and apply new information and new skills.
  • Ability to work in a sedentary environment







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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