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Title:  Sr. Manager, Corporate Communications

Requisition ID:  61557
Date:  May 30, 2023

Exton, Pennsylvania, US

Department:  Communications



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


This is an onsite/hybrid role.


Job Summary: The Senior Manager Corporate Communications is responsible for developing, leading and executing proactive communication strategies and programs in support of West’s business interests, driving team members’ understanding of the company’s priorities and key initiatives, engaging and aligning team members with the company’s vision and business strategy, producing communication deliverables for change-related initiatives, internal stakeholders and supporting the growth of the company’s reputation and brand presence through impactful, integrated internal communication campaigns.  

Essential Duties and Responsibilities:


Business Partnership and Support

  • Support key functional leaders to provide strategic communications counsel and support, including directing internal communication initiatives that support safety, quality, operational excellence, quality compliance, and overall employee engagement and retention.
  • Support functional leaders to manage, develop content and support the execution of town hall meetings
  • Partner with functional leaders to support annual focus weeks and campaigns, providing counsel and developing a communications strategy to ensure successful engagement
  • Support leaders by producing and executing on communication plans around organizational changes, realignments, and other change-related initiatives.
  • Mentor junior members of the Global Communications Team
  • Perform other duties as needed, based on business need


Content Curation & Creation

  • Produce compelling and relevant multi-channel stories, rooted in our company purpose, priorities and values
  • Work with Communications Team in helping to build West’s reputation in the industry and as an employer of choice through the research and drafting of corporate award submissions.
  • Develop presentations and other corporate materials, utilizing creative design aligned with West branding, to effectively convey key information, narrate engaging corporate stories and build stronger brand identity
  • Support Communications Team in ensuring a cadence of engaging global and cross functional content on IntraWest


Digital Communications

  • Devise and execute communication strategies that effectively utilize company internal digital channels
  • Work closely with D&T and site leadership teams to support and maintain high adoption and impactful messaging through our West Alert System
  • Partner with Global Comms Team to schedule and create corporate communications content on company social media channels and blog


Basic Qualifications: 

  • Bachelor’s Degree in Communications (PR), Marketing Communications or Journalism
  • 8+ years of relevant communications experience with track record of increasing responsibilities
  • Top tier writing skills
  • Management of strategic PR and internal communications programs in partnership with integrated marketing programs
  • Ability to remain focused, connected and driven in a remote working environment
  • Budget management skills
  • Ability to manage multiple projects simultaneously
  • Able to comply with the company’s safety and quality policy at all times


Preferred Knowledge, Skills and Abilities:

  • Experience in Microsoft Office 365 and SharePoint
  • Experience managing a PR agency and associated budget
  • Proficient in a variety of Adobe Creative Suite tools (Photoshop, InDesign, Illustrator, Premiere Pro, etc.)
  • Experience in designing corporate materials


Travel Requirements:

  • Must be able to travel up to 5% of the time


Physical and Mental Requirements:

  • Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
  • Office environment
  • Must be flexible and able to work in a fast-paced environment with changing priorities
  • Must be able to work independently and be a strong team player







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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