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Title:  Sr Supplier Quality Engineer

Requisition ID:  63517
Date:  Feb 1, 2024

Exton, Pennsylvania, US

Department:  Quality



Role is hybrid in Exton, PA. Candidates applying must be within a 50 mile radius of the work location. 


Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  


Job Summary

In this role, the Sr Assoc, Supplier Quality will individually contribute and lead specific programs/projects to contribute to the overall Supplier Quality program within Quality Systems and develop and maintain a globally harmonized process to manage supplier quality agreements.  This role will also create processes to better establish requirements for suppliers based on their risk classification, and ensure supplier requirements are reviewed and assessed.

This role will also execute transactions in relevant GMP systems (MasterControl, SAP, Share Point) and other relevant quality functions as applicable including Supplier Performance Monitoring.


Essential Duties and Responsibilities

  • Contribute to the development, implementation, execution, and continual improvement of Supplier Quality processes, focusing on Quality Agreements.
  • Create processes to ensure supplier Quality Agreements are established whenever warranted, based on the risk classification of the supplier.
  • Negotiate with suppliers to ensure appropriate requirements are established in supplier Quality Agreements.
  • Manage changes to supplier Quality Agreements when necessary.
  • Monitor supplier performance metrics, create performance reports, organize internal meetings with Quality leadership and stakeholders, and provide performance scorecards to suppliers.
  • Drive continuous quality improvement projects across the enterprise for increased compliance and to create efficient use of company resources.


Basic Qualifications

  • Bachelors Degree in  Engineering or Sciences 
  • Minimum 5 years of experience in Supplier Quality / Quality Assurance in a regulated industry, such as medical devices


Preferred Qualifications 

  • Masters' Degree in Engineering or Science 
  • Experience with quality systems such as ISO 9001, ISO 15378 and ISO 13485, 21 CFR 820
  • Experience with MasterControl, SAP and SharePoint
  • Experience with data analytics and reporting, including Excel
  • Ability to work independently, multi-task and thrive in fast-paced environment.
  • Excellent written and verbal communication skills
  • Proficient in statistical software, Windows OS, Microsoft Office Suite including Word, Excel, and Power Point
  • Ability to make and implement decisions based on experience and facts as well as provide direction to peers or less experienced team members
  • Able to be aware of all relevant SOPs as per Company policy and Quality Manual
  • Able to comply with the company’s safety policy at all times.


Additional Requirements

  • Adaptable to changes in the work environment, manage competing demands and deal with frequent change, delays or unexpected events.
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize.
  • Ability to make independent and sound judgments
  • Observe and interpret situations, analyze and solve problems
  • Maintain high attention to detail, accuracy, and overall quality of work.
  • Effectively communicate and interface with various levels internally and with customers.
  • Able to be aware of all relevant SOPs as per Company policy and Quality Manual





West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  

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