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Title:  Senior Solution Architect, SAP Quality Management

Requisition ID:  60496
Date:  Sep 20, 2023

Exton, Pennsylvania, US

Department:  Digtl & Transfrmtion

The position is hybrid in Exton, PA. It is NOT a remote role.


Who We Are:

Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Senior Solution Architect, D&T, Plan to Produce collaborates with Quality and Operations functions to define, deliver D&T enabled business solutions.  This role will also help define support strategy, strategic direction, determine business needs and provide best in class solutions for quality, and integration to LIMS/ MES systems.  This role has primary accountability for the SAP Quality Management processes within Plan-to-Make workstream in alignment with West D&T and company policies and procedures. Manage SLA and metrics to make sure the teams are productive and delivering the best-in-class support for SAP and MES systems.


Essential Duties and Responsibilities:

  • Possesses deep understanding of the overall vision and business needs and utilizes this knowledge to collaborate with Quality, Operations, and Warehouse to define detailed business requirements for D&T enablement of business needs. This includes interpreting any issues and recommending solutions or best practices.
  • Utilizes knowledge of best practices to define strategic direction, determine business needs and design & deliver technical Supply Chain Management solutions, doing so in partnership with Application and Infrastructure. This includes interpreting up to the most complex issues and recommending solutions or best practices
  • Manage support tickets, master data definition and release management.
  • Provide technical delivery of functionality to meet defined business requirements.
  • Create and maintain project charters and plans, capital requests, budgeting and project management in accordance with the Project and Portfolio Management process and West policies and procedures.
  • Uses breadth of expertise to solve complex problems.  Provide system support and maintenance in alignment with standards and process set within the ERP Services Delivery model, West policies and procedures as well as Regulatory requirements including but not limited to Sarbanes-Oxley and FDA GMP.
  • Create and maintain system lifecycle documents in accordance with West policies and procedures, including creation and maintenance of SOPs, SOIs and Job Aids.
  • Work within and participates in the Change Control process.
  • Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules.
  • Exhibit regular, reliable, punctual, and predictable attendance.
  • Other duties as assigned


Education and Experience:

  • 8-10+ years of related work experience
  • Bachelor’s degree Computer Science, Information Systems, Engineering, Business Management, Supply Chain or equivalent experience.
  • Preferred but not required: Agile & Scrum Certification, ITIL


Knowledge, Skills and Abilities:

  • In-depth knowledge, experience in SAP – system functionality and technical understanding of SAP QM,  and other integrated Supply chain functions  (PP/PI, EWM)  in SAP ERP.
  • At least 2 end-to-end implementations of SAP ERP with experience on latest ERP release. Experience on S4 HANA in a plus.
  • Possesses deep understanding of SAP Quality Management configurations.
  • Possesses deep understanding of SAP Quality Management areas, including Quality Planning, Quality Inspections (inbound, in-process, recurring, outbound), Quality Notifications, Batch Management, Traceability and Recalls, Workflow Management, Non-Conformance Processes, Multiple Specification, Physical Samples, Stability Analysis, Result Recordings, Quality Management Reporting and QM Control Keys. Integration experience from LIMS and MES Systems with SAP a plus.
  • Ability to manage a team and drive delivery with collaboration of local and global teams.
  • Uses best practices and knowledge of internal or external business issues to improve products or services
  • Experience with managing Support teams to meet SLA, perform regression testing for change release.
  • Experience in master data cleansing and coordination.
  • Acts as a resource for colleagues with less experience; may direct work of other staff members
  • Ability to work in a virtual environment in a global organization and to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work autonomously in a fast-paced & complex environment with a self-motivated work ethic; utilize sound judgment with an ability to manage multiple priorities with a sense of urgency.
  • Willingness to global travel
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute to Lean Sigma programs and activities towards delivery of the set target
  • Able to always comply with the company’s safety and quality policy


Physical and Travel Requirements

  • 15% travel, including global travel
  • Occasional on-call work required
  • Prefer 8AM – 5PM US time. Willingness to work outside of these hours as needed.



West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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