Title:  Senior Manager, Training and Enablement

Who We Are: 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

This role is a business partner to the global commercial function and stakeholders (senior leadership, line management, and individuals) with responsibility for operationalizing the Onboarding and Capabilities Training Programs to enable efficiency and effectiveness of customer-facing commercial teams. Under the general guidance of the Sr. Director, Training and Enablement, he/she will be responsible for helping to build and implement these programs and tools and effectively manage the relationships across the West commercial division to unify the Onboarding and Capabilities Training Programs under one umbrella structure.

Essential Duties and Responsibilities:

• Support the development, build, and implementation of the global Onboarding Program for the customer-facing teams at West.
  • Develop a strong partnership with the commercial community through listening and alignment of priorities resulting in the execution of the Onboarding Program vision, strategies, and goals.
  • Sustain and continue the growth and evolution of the Onboarding Program in step with the strategic business goals of West.
  • Provide operational expertise for all aspects of onboarding including appropriate establishment and documentation of individual onboarding plans, monitoring completion of curriculums and course assignments, delivery of meaningful enhancements and improvements, and reporting progress and recommendations to stakeholders.
  • Provide input and support for the creation, refresh, and life cycle management of effective training content for both the Onboarding and Capabilities Training programs.
  • Establish quantitative measures and feedback mechanisms to demonstrate effectiveness and business impact of training investments to guide continuous improvement.
• Support the development, build and implementation of the global Capabilities Training Program for the customer-facing teams at West.
  • Develop a strong partnership with the commercial community and SME through listening and alignment of training priorities resulting in the execution of the Capabilities Training Program vision, strategies, and goals.
  • Identify gaps in training and make recommendations for build of additional courses, seek out areas of improvement including topics, content, and delivery.
  • Ensure training best practices are implemented for all training being delivered to customer-facing teams.
  • Provide input and support for the creation, refresh, and life cycle management of effective training content for both the Onboarding and Capabilities Training programs.
  • Establish quantitative measures and feedback mechanisms to demonstrate effectiveness and business impact of training investments to guide continuous improvement.
• Support the development and use of the Learning Management System in alignment with the Onboarding and Capabilities Training Programs for the customer-facing teams at West.
  • Develop a strong partnership with the Learning & Development team in HR and with Digital & Technology (D&T) in pursuit of executing the Onboarding and Capabilities Training Programs
  • Lead collaboration with Learning & Development (HR) and Digital and Technology (D&T) to prioritize, develop, and operationalize courses and curriculums using LMS and West Digital as platform delivery vehicle.
  • Work with D&T to develop dashboards for tracking onboarding and training progress and trends at individual, regional, and global functional team levels.
• Management Reporting
• Perform other duties as assigned.

Basic Qualifications:

• Bachelor’s degree in Life Sciences or Business in Marketing, Finance, Science, Technical or equivalent experience
• Experience: 10-12 years of experience in Biotech or Pharmaceutical industry experience preferred, in a sales, marketing, and/or training role, in a B2B environment

Preferred Knowledge, Skills and Abilities:

• Global commercial experience in a matrix organization, preferably in a multi-national manufacturing organization
• Project team lead experience
• 5+ years of experience in training and enablement initiatives, including implementation of onboarding and training programs
• Driven and accountable self-starter, with ability to identify and communicate priorities, and work independently in a fast-paced industry at a rapidly growing organization.
• Thorough research, problem solving and analytical skills, combined with strong business acumen.
• Excellent analytical, project management and communication skills.
• Ability to prepare and present information and solutions in a visually appealing and easy to understand manner to all levels of management and staff.
• Able to maintain the highest standards of discretion and confidentiality.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements:

• Must be able to travel up to 20% of the time, including internationally

Physical and Mental Requirements:

• Sedentary - exerting force occasionally, and/or negligible amount of force frequently or constantly carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems

#LI-NJ1

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.