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Title:  Mgr., Global Supply Planning

Requisition ID:  63765
Date:  Feb 9, 2024

Exton, Pennsylvania, US

Department:  Supply Chain


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

In this role, the Manager Product Supply Planning has the end-to-end accountability, executing the short to long-term planning horizon for global supply of a set of products across a global network of manufacturing sites to ensure excellent customer service. This role is the owner for the global supply of these products and is a key partner to Customer Success, Commercial, Demand Planning and Operations ensuring supply chain performance. As the key point of contact for a strategic product family, the role will be leader in a global SIOP process, oversees exception management to inventory, capacity, and cost, and presenting end to end analysis and options to drive approval of the plan. The Manager, Product Supply Planning will be instrumental in building and maintaining relationships with Commercial, Product Platform and Demand Planning teams as well as Operations Supply Planning teams. This role will be a critical link between Commercial and Operations leading & facilitating discussions and initiatives for their product(s).


Essential Duties and Responsibilities:

  • Partner to Commercial, Customer Service, Product Management, Demand Planning and translates strategic supply plans into operational supply plans across a global network of manufacturing sites.
  • Executes inventory strategies/models for complex global supply chain networks (make to stock, make to finish, make to order), gains alignment and implements recommendations.
  • Ensure execution of stocking and planning levels for the network and in alignment with financial goals.
  • Establishes product supply across the global network for product(s) within policy guidance and considering life cycle management, technical transfers, network optimizations and potential supply disruptions.
  • Identify and recommend future customer pathways for product mfg.
  • Drive manufacturing sites regarding necessary adjustments to productions plans to accommodate any forecast changes and assure inventory alignment to strategies; develop measurement systems to track performance.
  • Partners with relevant functions to develop and execute risk/contingency strategies and plans for the supply chain network. Drives mitigation plans.
  • Supports large-scale global crisis, supply disruption and/or allocation & monitors volumes; partner with Supply Execution team as appropriate.
  • Supports Commercial with strategic information for customer interactions.
  • Support assessment of new business, sites, etc. and ensures the integration and transition of new products resulting from acquisition as appropriate.
  • Participates in developing supply agreements for customers, [to ensure alignment of agreements to delivery feasibility].
  • Key leader in the SIOP process who articulates the supply plan and network performance for endorsement, driving decisions via end-to-end analysis and scenario planning.
  • Supports new product launches & other life-cycle programs such as cost reduction initiatives, network optimization and/or complexity reduction, technical transfers, site and/or sourcing selection. Assures phased production plans as appropriate and manages inventory conversions
  • Supports business process improvement strategies and/or initiatives across the supply chain network in coordination with Center of Excellence (CoE)
  • Supports the Strategic Plan and Budget Plan development and communication with stakeholders
  • Ensures available capacity for their scope of products both long and mid-term.


Basic Qualifications:      

  • Bachelor's Degree with preference for Supply Chain, Engineering, Finance, or relevant experience required
  • Master's Degree in SCM, preferred           


Work Experience:

  • Minimum 8 years (Mgr) Minimum 8-10 years of supply chain experience; preference for global supply planning and/or site/ manufacturing experience required
  • Experience with mid-term planning, long range planning, Budgeting, New Product Introduction
  • preferred
  • Experience in pharmaceuticals, medical devices, or other regulated industry preferred     


Preferred Knowledge, Skills and Abilities:

  • Solid understanding of supply planning principles and demonstrated ability to implement process and manage change.
  • Strong capability to manage through influence and across functions.
  • Strong leadership and strategic thinking, global mindset; anticipates risks, can successfully navigate ambiguity.
  • Strong soft skills including high emotional intelligence.
  • High sense for the business; strong business acumen.
  • Strong coordination and Project Management skills.
  • Engages others, builds relationships, and creates networks outside team. Checks in with different people to understand the bigger picture.
  • Ability to resolve conflict and tension between P&L vs. Balance Sheet.
  • Ability to perform root cause analysis and corrective action solutions. Follows through on actions.
  • Is curious, agile, engages in new experiences and looks for different perspectives.
  • Fluent in English and excellent communication (written and verbal).
  • Able to comply with the company’s safety and quality policies at all times.


Travel Requirements:

  • 10%:  Up to 26 business days per year


Physical Requirements:

  • Sedentary exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.


Additional Requirements:

  • Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • Make independent and sound judgments.
  • Multitask, work under time constraints, problem solve, and prioritize.
  • Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.
  • Use written and verbal communication skills effectively.
  • Read and interpret data, information, and documents to analyze and solve problems.
  • Learn and apply new information and new skills.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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