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Title:  Mgr., Global Process Lead, SAP Plant Execution (Exton, PA / Dublin, IE)

Requisition ID:  63391
Date:  Jan 30, 2024

Exton, Pennsylvania, US

Department:  Supply Chain


At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  


There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  


We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

The Manager, Global Process Lead, [Product Supply Planning/Source to Pay/Production Execution/Warehouse Management], will lead end-to-end process and system design with the ability to identify gaps between the current and new SAP platforms, set the requirements and own the design for the new global solutions and processes in S4 HANA. This role sits within the Global Supply Chain Center of Excellence team and works closely with the Business Process Owners, Super Users, D&T support team, and S4 HANA Project teams.


Essential Duties and Responsibilities:

  • Conduct Super User meetings for process area
  • Assess Super User effectiveness; coach for capability building
  • Develop User Acceptance Testing; facilitate testing activities with Super Users
  • Build and maintain training materials
  • Identify process and system improvement opportunities
  • Escalate issues, identify root cause and corrective actions to enhance process controls
  • Drive action planning: Plan and execute break/fixes, enhancements, and project milestones per plan
  • Champion and drive end-user adoption of SAP solutions in the organization
  • In partnership with Business Process Owners (BPOs), develop goals and objectives related to process area
  • Drives internal and external research and application of best practices within process area
  • Acts as the ambassador for measurement, accountability, and a disciplined approach to process improvement
  • Drives collaboration across functional and geographical boundaries as required by enterprise wide, end to end, cross functional processes
  • Interpret and draw insights from ticket trends and create corrective/preventative action plans
  • Promote a culture that embraces system-driven solutions
  • Other duties as assigned


Basic Qualifications:

  • Bachelor's Degree in supply chain, computer science, data analytics, statistics, or related field; or equivalent work experience required       


Work Experience:

  • Minimum 8 years (Mgr) in pharmaceutical services manufacturing or similar industry required     


Preferred Knowledge, Skills and Abilities:

  • Experience in process improvement techniques and methods such as Lean, Six Sigma, etc.
  • Previous roles in process harmonization, analytics, data mining, and process governance
  • Strong Knowledge of and experienced user of ERP tools such as SAP, S4 HANA, SAP BI,
  • Deep Experience in process area [Product Supply/Source to Pay/Production Execution/Warehouse Management] execution and processes
  • Possesses strong written and verbal communication skills, including presentation
  • Possesses strong organizational and prioritization skills
  • Can articulate technical concepts to a non-technical audience
  • Superior problem-solving abilities; applies good judgement
  • Can work effectively with all levels of management and staff
  • Flexible; embraces change, possesses a positive attitude


Licenses and Certifications:        

  • Certified in Production and Inventory Management (CPIM)-APICS preferred          
  • Lean Six Sigma Certification-IASSC or Agile preferred        
  • Certified Project Management Professional (PMP)-PMI preferred


Travel Requirements:

  • Estimated Amount
  • 10%:  Up to 26 business days per year


Physical Requirements:

  • Sedentary, exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.


Additional Requirements:

  • Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read & write, speak in front of groups, express & exchange ideas, understand direction and adhere to procedures
  • Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of related activities
  • Read and interpret data, information, and documents
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgments
  • Observe and interpret situations, analyze, and solve problems







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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