Apply now »

Title:  Manager, Labor & Employee Relation

Requisition ID:  72325
Date:  Dec 16, 2025
Location: 

Exton, PA, US

Department:  Human Resources
Description: 

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. 

 

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

 

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

 

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary

In this role, you will offer employee and labor relations counseling services to HR business partners and the business supervisory and management level and offer pragmatic advice on employee relations matters that enables stakeholders to resolve employee issues. This role will focus on managing the policy review and update process for HR globally and perform audits to ensure compliance with laws, company policies and culture.  You will identify areas for improvement and provide expert advice to management on employee conduct and HR policies to reduce legal risks and foster a positive work environment. You will serve as the employee relation subject matter expert in implementing a long-term strategy for elevating the employee relation function and capabilities across the organization with your employee relation director. 

 

 

 

Essential Duties and Responsibilities

  • Manages the Policy review and update process for HR regional and global site level policies
    • Oversees the periodic review of global site and regional policies
  • Auditing and Compliance
    • Develop and implement global site HR Policy and Culture Compliance Program 
    • Manage global HR Policy and Culture Compliance Program 
    • Collaborate with global HR teams to conduct regular audits of employee relations cases and documentation to ensure adherence to established procedures and legal requirements
    • Stay up-to-date on federal, state, and local employment laws and best practices.
    • Conduct thorough in person and remote investigations into employee concerns, some involving complex, high risk investigations including but not limited to allegations of harassment, workplace violence, discrimination, retaliation, employee misconduct and provide recommended actions based on findings.
  • Consultation and Guidance
    • Provide expert advice and consultation to HR, managers, and leaders on employee relations matters and appropriate disciplinary actions. 
    • Partner with Legal and Compliance departments to ensure consistent and appropriate handling of cases.
  • Process Improvement:
    • Proactively identify opportunities to improve Employee Relations processes, policies, and tools. 
    • Develop and facilitate training for employees and managers on employee relations topics and conflict resolution. 

Education

  • Bachelor's Degree in relevant business, legal or human resources discipline or equivalent experinece required 
  • Master's Degree MBA preferred

Work Experience

  • Minimum 8 years HR experience in Human Resources with at least 4 years in Employee & Labor Relations
  • Experience in managing complex projects 
  • Experience working for international, cross-functional company preferred

Preferred Knowledge, Skills and Abilities

  • Leadership
  • Negotiation
  • Strong understanding and experience with labor law, collective agreements, unions and works councils
  • Ability to maintain confidentiality with sensitive issues
  • Excellent verbal and written communication skills
  • Demonstrate decision-making and objective problem-solving skills
  • Work to the highest level of professional and ethical standards
  • Liaising between HR and management
  • Ability to work with multiple sources of data and assimilate information quickly
  • Excellent communicator, able to present information in a clear and concise manner orally and in writing to ensure others understand ideas; appropriately adapt message, style, and tone to accommodate a variety of audiences

Additional Requirements

  • Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
  • Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
  • Position operates in a professional office environment. May stand or sit for extended periods of time
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
  • Read and interpret data, information and documents
  • Must maintain the ability to work well with others in a variety of situations
  • Must be able to multi-task, work under time constraints, problem solve, and prioritize
  • Ability to make independent and sound judgments
  • Observe and interpret situations, analyze and solve problems #LI-JJ1 #LI-HYBRID

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week

 

 

 

 

 

 

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.


Nearest Major Market: Philadelphia

Apply now »