Title: Manager, Commercial Development

Requisition ID: 72300

Date: Dec 16, 2025

Location:

Exton, PA, US

Department: Sales

Description:

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The duty of the Commercial Development Manager is to provide strategic direction on contract negotiations leveraging company guidelines while maximizing the value to the customers for commercial contracts. The Commercial Development Manager serves as the main point of contact for commercial contracts including direct engagement with customers and collaboration with the West commercial teams. It is also in the responsibility of the role to manage contract management process including internal stakeholder alignment and provide detailed reporting within the organization to achieve established Commercial Development contracting goals and objectives. The Commercial Development Manager utilizes financial modeling to support commercial negotiations and strategic approach with customer contracts and will drive a culture of business excellence and compliance to the highest standards for customers and West policies supporting commercial contracts.

Essential Duties and Responsibilities

Serve as the contract lead with customer facing negotiations and providing direct insight on West contracting agreement guidelines
Lead and drive contract negotiations working collaboratively with commercial teams and customers ensuring all open actions are followed up on and prioritized with appropriate stakeholders and customers
Utilize business acumen to appropriately position West’s offering and effectively incorporate customer asks
Provide strategic direction to the commercial team on contracting guidelines, trends, and best practices
Serve as the point of contact between all West internal stakeholders to ensure timely review, approval, and execution of agreements
Understand all business strategies and global internal stakeholder guidelines (Finance, Supply Chain, Operations, Legal, EHS, and Quality) and integrate into contracting approach and execution
Perform financial modeling including revenue and margin analysis to support contract evaluation and strategy. Includes formal coordination with Finance team for contract approvals
Schedule and Chair meetings for contract reviews
Provide insight and champion recommendations to management for change/improvement and execute on approved proposal(s)
Work alongside our D&T to integrate and enable our Contracting & Development Agreements processes into our West Digital Platform
Promotes teamwork to achieve common goals
Manage Records to ensure proper audit trail and compliance
Undertake any additional ad hoc duties as may be required and/or directed by line manager

Education

Bachelor's Degree in business / Data analytics or similar experience in the field of contract management required
Master's Degree in business preferred

Work Experience

8+ years in business administering contracts or related experience required
Experience of Contract Management and related tools or similar software solutions preferred

Preferred Knowledge, Skills and Abilities

Experience with commercial business aspects and finance including profitability and pricing in a B2B environment
Experience in legal compliance analytical skills and project management
Effective verbal and written communication skills
Knowledge pertaining to Sarbanes Oxley, Internal Audit and External Audit requirements
Experience working and interaction cross functionally within a global, multicultural environment
Sense of urgency
Demonstrates Customer focused approach and motivation to ensure an excellent customer experience
Sound independent reasoning and judgment to establish work priorities, handle questions and be flexible to respond to constantly changing priorities or shifting deadlines
Solves complex problems; takes a new perspective using existing solutions
Excellent analytical skills and project management
Intermediate to advanced knowledge and experience with Microsoft Office (incl. advanced Excel, Word and Power Point) and SAP
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description #LI-AP1 #LI-HYBRID

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening. 