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Title:  Director Global Supply Chain Operations, Medical Devices

Requisition ID:  60493
Date:  Mar 22, 2023

Exton, Pennsylvania, US

Department:  Supply Chain



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Director, Global Supply Chain Operations has the end-to-end global supply accountability for the assigned value stream.  This role is responsible for leading and managing supply chain manager/professionals and site level supply chain, ensuring excellent customer service and supply chain operations performance.  The role is the single point of contact for the Value Stream Operations Leaders and accountable for the end-to-end supply of a value stream.  This role is a partner to Global Supply Planning, SC Center of Excellence, Global Logistics, Global Strategic Sourcing and Customer Success.  This role is responsible for the deployment the strategy, management of the long-/short-term capacity planning and participates in the annual budgeting process.  The Director, Global Supply Chain Operations will engage with Strategic and Key Customers along with commercial teams.

Essential Duties and Responsibilities:   

  • Responsible for the end-to-end global product supply execution for the value stream; orchestrating the plan, source, make, deliver to ensure product supply and customer service.
  • Manage and develop global network planners, plant supply chain leaders and plant supply chain professionals who are located globally and are operating in the mid to short term horizon.
  • Responsible for ensuring long-/short-term capacity analysis, the execution of the network optimization plan and end to end inventory management.
  • Provides comprehensive information, analytics and visibility of the value stream supply status.
  • Develops long term network master plans for all manufacturing sites in the value stream with a focus on long term strategic capacity planning.
  • Drives and oversees supply chain performance and continuous improvement initiatives within the planning and materials functions.  Drives performance on target service levels and other supply chain KPI’s.
  • Partners with Customer Success and Commercial for the short-term supply to customers.
  • Implements objectives aligned with business strategies, builds and manages a high performing team that can scale and support future growth.
  • Implements appropriate processes and structures to deliver commitments; identify and communicate risks across the supply chain.
  • Ensure the budget and strategic plan for respective value stream
  • Implements process and systems to support optimized supply planning, escalation, and risk mitigation.
  • Key leader and contributor in the value stream; escalating risks and supply constraints, providing scenarios, proposing alternate solutions and comprehensive analytics to drive consensus and rapid decision making. 
  • Is accountable for the Global Supply Review process incorporating constraints to the network plan and any deviations to budget or the previous plan.
  • Active leader in prioritization or allocations; providing single source communication for the value stream.
  • Supports the development of the right functional structure for the value stream and staffing plan to achieve objectives of cost, service, and growth.
  • Develops strong relationships with adjacent organizations including Commercial, Demand Planning, Operations Leadership, Value Stream Supply Leads, Site Supply Chain Leads, Site Planners, Global Engineering, Finance, Quality, Strategic Sourcing, Logistics and Center of Excellence.
  • Ensures compliance with Global Supply policies and procedures. 
  • Drives adherence to using the ERP system and Power BI.
  • Other duties as assigned

Basic Qualifications: 

  • Bachelor’s degree in a science or technical field, or supply chain management. 
  • Requires 10+ years of supply chain management and planning experience for a global Biotech, Pharmaceutical, Medical Devices or Consumer Product Company using world class supply chain planning and execution process with at least 3 years as a manager.
  • Experience in developing and implementing world class, global supply chain planning processes and managing them through deployment of global advanced planning and scheduling systems.
  • Good understanding and exposure to current Good Manufacturing Practices (cGMP), FDA and other regulatory requirements.
  • Exposure and experience in pharmaceutical or other highly regulated manufacturing processes, principles, and practices with preference for previous work experience at a production site and in a global capacity.
  • Experience working internationally in a fast paced, complex supply network company with a matrixed structure.
  • Ability to drive change through influence, building trust and confidence across the organization.

Preferred Knowledge, Skills and Abilities:

  • MBA or advanced degree or certification in Supply Chain Management (APICS or CSCP certification) strongly preferred.
  • Demonstrated leadership capabilities building highly effective teams with a global mindset.
  • Strong leadership and ability to influence.  Ability to anticipate and lead through ambiguity.
  • Ability to work in a matrix environment and build strong relationships by being transparent, reliable and delivering on commitments.  Able to creatively leverage resources to ensure supply.
  • Ability to provide innovative ideas or alternatives to optimize the supply chain network that create value.  Think broadly with sound business acumen.
  • Strong understanding of global supply planning principles (financial and material flows, linkages, lead times, systems, strategic planning, budgeting) and experience using ERP systems.
  • Experience with organization change management in a globally diverse, rapidly changing environment.
  • Has a continuous improvement mindset, strong strategic and analytical thinking, leverages data for problem solving and rapid decision making.
  • Skilled in achieving results and managing others to achieve corporate, site, and departmental objectives
  • Excellent communication skills, strong overall presentation and influencing skills, assertiveness and ability to interact and gain support of senior management
  • Ability to create and foster a team-based environment to create and maintain cooperative relationships across the organization.
  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target
  • Able to comply with the company’s safety policy at all times
  • Able to comply with the company’s quality policy at all times.
  • Fluent in English.

Travel Requirements:

  • Must be able to travel up to 20% of the time to sites, including internationally.


Physical & Mental Requirements:

  • Make independent and sound judgments.
  • Multitask, work under time constraints, problem solve, and prioritize.
  • Maintain confidentiality and resolve conflicts.
  • Use written and verbal communication skills.
  • Ability to partner with international colleagues.
  • Read and interpret data, information and documents to analyze and solve problems.
  • Learn and apply new information and new skills.
  • Ensures a culture of performance, collaboration, customer service and accountability where individuals are valued, recognized, developed and aligned to our company mission and supply chain strategy.
  • Ability to effectively operate in a complex and dynamic environment, provide clear direction and instruction to direct reports, and continuously looking internally and externally for best practices and areas for improvement.   Ability to lead via influence.







West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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