Title:  Digital Operations Architect/Program Mgr

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Job Summary:

This role is a key part of the newly created Digital Manufacturing Pillar which will focus on the development and deployment of a WEST digital strategy that encompasses the selection and use of the most appropriate digital solution that bring greatest benefit to our business. The role will involve capturing the Manufacturing/Operations/Engineering/Functional “voice of customer”, helping scope out most prudent digital solution to meet customer need, managing associated OT-IT programs - working with Digital & Transformation (D&T) and outside vendors where appropriate to deliver on time and within budget. It will be expected that you build a strong collaborative mindset with D&T and stakeholders and manage expectations realistically and effectively. You will also be required to foster positive synergistic external relationships with other manufacturers, vendors, research bodies, industry groups and Government financial subsidy bodies.

Essential Duties and Responsibilities:

• Understand the Operational Technology – Information Technology (OT-IT) requirements of all manufacturing locations within your region and collate this in a well-structured dynamic model.
• Assist with regular prioritization of programs through close collaboration with Process, Equipment Engineering & Automation.
• In conjunction with D&T, determine the best digital solution for site projects with vendors and end users.
• Scoping of projects and formal program management through the PMO.
• Execution of programs to required quality, cost and timeline expectations.
• Educate stakeholders on digital technologies.
• Ensure global standardization of digital systems where appropriate.
• Support assessment of sites digital maturity and development of an appropriate framework/model.
• Ensure digital system compliance with regulatory and customer requirements.

Basic Qualifications:

• Bachelor’s degree in Engineering, Computer Science and/or Information Systems, Manufacturing Automation and Technology.
• A minimum of 8 years of experience in manufacturing, engineering, automation and/or information technology in an automated production manufacturing operations environment.
• Proven success implementing complex manufacturing OT IT systems integration.
• Deep Knowledge of manufacturing processes, and relevant technologies.
• Proven experience leading day-to-day project activities across multidisciplinary teams (e.g., operations experts, data scientists, solution architects, etc.) to ensure timely execution of project deliverables and outcomes.
• Developed understanding of OT technologies including MES, PLC, IIoT.
• Extensive operations experience – preferably in Med device/regulated sector/Drug delivery & containment manufacturing.
• You have solid working experience as a Senior Project or Senior Program Manager in complex global projects.

Preferred Knowledge, Skills and Abilities:

• Demonstrated leadership experience within OT and IT programs. Strong people leadership and influencing capability.
• Demonstrated experience managing multi-site teams, driving engagement & execution.
• Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
• Strong analytical, critical thinking and problem-solving skills.
• Able to comply with the company’s safety and quality policies at all times.
• Lean, Agile or Six Sigma certification a plus.
• Project Management certification is a plus – knowledge of Agile and Waterfall methodologies.
• Some experience in Azure Dev Ops is preferable.
• Some validation experience – computer systems, equipment, and process
• Some knowledge of Artificial Intelligence & its application in manufacturing

Travel Requirements:

• Must be able to travel up to 20% of the time.

Physical and Mental Requirements:

• Sedentary - exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body.
• Ability to communicate, read, write and present across all levels of the organization (from production operators to Sr Management)
• High levels of integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data
• Able to operate with calmness and clarity of thought while under pressure.
• Able to uphold the goals and culture of the organization.
• An understanding of strategic business objectives and the ability to drive results toward those objectives.
• Openness to, and the ability to deal with, rapid change in business needs, process, and technology.

#LI-TH1

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.