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Title:  Compliance Analyst, Global Customer Contracts

Requisition ID:  34583
Date:  Nov 16, 2021

Exton, Pennsylvania, US

Department:  Sales



Working at West means having an opportunity to work by the side of our patients and customers, our global team members and the communities in which we operate – which all help contribute to a Healthier World.


At West, we are by the side of patients. The work we do impacts patients’ lives each and every day – our products are a critical part of healthcare delivery and we are proud of the role we play to improve patient health. We work by the side of our team members. We come together as one global team to deliver for our customers and help them address their challenges. We are a diverse, close-knit community of professionals, where everyone has a voice and opportunity to learn and grow through mutual trust and respect. With a 95 year plus history, we have a track record for success, which includes reported sales of $2.14B in 2020. We serve by the side of our community. Giving back is in our DNA—our team members across more than 50 sites globally are involved with hundreds of charities that have special meaning to them through our West Without Borders team member-led giving program.


Job Summary:

The Compliance Analyst, Commercial Development will foster execution of global contract compliance analysis and support business processes and systems relating to customer contracts. 


Essential Duties and Responsibilities:

  • Develop processes to track special provisions and exceptions and confirm compliance with guidance from Director, Commercial Development
  • Ensure global compliance of commercial contracts with all terms.
  • Conduct annual contract review with reporting to appropriate stakeholders.
  • Notify commercial team regarding termination/auto-renewal deadlines
  • Maintain SAP Contract status designation and update terms in SAP.
  • Maintain SAP contract data for agents and distributors.
  • Perform contract metrics tracking and reporting
  • Complete quarterly audit report confirming compliance for SOX and answer follow-up questions from Internal Audit and external auditors.
  • Ensure agent agreement compliance and commissions calculations.
  • Mergers and acquisitions review and updates for contracted and non-contracted customers.
  • Provide data pertaining to contract reporting as required to support reports regarding global contract negotiation and execution.
  • Assist with contract software system implementation and new process development
  • Provides a competent and professional interface with internal customers. 
  • Complete business driven departmental projects as assigned.
  • Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules


Basic Qualifications: 

  • Education or Equivalent Experience: Bachelor's in Business or similar experience in the field of contract management, pharmaceutical industry preferred.
  • Experience: 3-5 years of experience
  • Strong interpersonal skills and highly effective oral and written communication skills required due to global / cross-functional interaction.
  • Leadership qualities to engender cooperation, respect, and support from other team members within the region and globally.
  • Team player orientation with keen interest for innovation and process improvement.
  • Strong organization skills and attention to detail.
  • Demonstrates Customer focused approach and motivation to ensure an excellent customer experience.
  • Sound independent reasoning and judgment to establish work priorities, handle questions and be flexible to respond to constantly changing priorities or shifting deadlines.
  • Works independently; receives minimal guidance and can adapt to changing business requirements.
  • Excellent analytical skills and project management. 
  • Intermediate to advanced knowledge and experience with Microsoft Office and SAP.


Preferred Knowledge, Skills and Abilities:

  • Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description


Travel Requirements:

  • Predominantly office based; partial home working may be considered as experience in the role develops.
  • Role based in Exton office location.
  • Minimal business travel required.


Physical & Mental Requirements:

  • Must be able to work in a sedentary work environment.
  • Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction. 
  • Maintain the ability to work well with others in a variety of situations.
  • Able to multi-task, work under time constraints, problem solve, and prioritize.
  • Able to learn and apply new information or new skills.









West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.  If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com.  Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

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