Title:  Associate Specialist, HR Shared Services

This is a hybrid role (3 days onsite) in Exton, PA. Candidates applying must be residing within a 50 mile commutable radius to the job location.

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?  

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.  

Essential Duties and Responsibilities

• Supports HR efforts for the organization by processing day-to-day transactions in HRIS system (UltiPro/SAP HR) including but not limited to onboarding, new hires, employee data changes, organizational changes terminations & retirements, local time, payroll and benefit changes.
• Completes accurate data entries into HRIS systems within established guidelines, meeting the SLAs and maintaining high levels of communication throughout the process with all stakeholders.
• Monitors the HR change request queues and addresses requests, questions and issues in a timely manner.
• Performs the role as Tier-2 support for questions and issues coming from employees, managers and HR partners globally and meet a high degree of customer satisfaction by providing top-shelf support within defined SLAs.
• Participate in HRIS related projects, such as implementations, upgrades and/or configuration changes.
• Maintain strict confidentiality of all processes and data and participate in regular audits to ensure adherence to protocols and SLAs
• Assists in the documentation of procedures for HR data entry and maintenance.
• Perform other duties as assigned based on business needs.

Basic Qualifications

• High School Diploma Required OR Equivalent with at least one (1) years of experience in a customer service setting with exposure to the Human Resources function required. 
• Experience in HR Data Entry & Maintenance  within HRIS system required
• Experience in SAP required

Preferred Qualifications

• Experience in UltiPro Software as an HRIS system

• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description

• Support and contribute to Lean Sigma programs and activities towards delivery of the set target

• Able to comply with the company’s safety policy at all times

#LI-DJ1

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.